• Lead sales cycle with senior partner. Conduct sales reviews and consolidate output to inform forecasting. Responsible for forecast submission to COO, and validation of periodic results. Analysis of sales data and advising opportunity owners on deal management in CRM tool. • Provide business advisory operational support to the leadership team enabling them to meet performance and growth targets. • Drive operational activities to maximize business performance against key metrics: Signings, revenue, gross profit, utilization and bid budget management. • Building strong relationships within business support and advisory functions to enhance business performance while maintaining strong control posture. (Finance, Fulfilment, Risk management)• Coordinate production of material to support monthly country business reviews. • Act as focal point to advise large consultant community on process and system queries. • Manage messaging to senior management through clear written and verbal communication.• Delegate for operations manager during periods of absence. • Assist with Sector Fall Planning process – Targets and Budgets.• Experienced in process improvement and transformation. (Testing of new systems, process education to off shore teams, provided education on IBMs agile approach).

• Provided operational support to consultancy services business to enable achievement of performance targets. • Worked with management team to consolidate rolled up view of forecasting around key metrics: Signings, revenue, gross profit, utilization and bid budget management.• Built strong relationships within business support and advisory functions to enhance business performance while maintaining strong business controls. (Finance, Fulfilment, Risk management)• Acted as focal point to advise large consultant community on process and system queries.

• Lead a team of 12, providing contract management and invoicing administration.• Provided single point of contract for the business leadership. • Responsible for process documentation and education of new team members following the acquisition of PWC consulting services.

• Performed compliance testing of warranty contracts against KPIs, in line with Sarbanes Oxley. • Managed monthly reporting to the head of warranty services.• Highlighted problems and provided solutions.

• Managed relationship with business partners in relation to HW purchases.• Received, validated and loaded HW orders based on technical configurations.• Managed scheduling of HW deliveries with IBM logistics. • Managed invoicing, collection, and dispute resolution for HW orders.