Tom Anderson Email and Phone Number

Specialist Provider of Mobile Device Warranty and Insurance across the USA

Managing Director 2001 / 2002 Miller Fisher - Rubicon PlusOperations Director AIS Direct 2004 - 2009 (25% Share Holder in business)Senior External Consultant, Experian 2006 -2008 Responsible for restructuring the businesses at AIS Direct / Miller Fisher Group and integrating the business operations of Miller Fisher into RubiconResponsible for the strategic development and implementation of Experian's Collections Information Service and associated client consultancies.

External Consultant Credit and Collections OperationsAppointed by the MD, to deliver a Collections Information Service from strategy development to implementation and to provide related consultancy as required to external Experian Clients.Designed and developed strategy for Experian Collections Information Service, prepared proposal for Consumer Board and for UK Board, signed off for implementation. Implemented Strategy in live environment with projected income of £7m in first full… Show more External Consultant Credit and Collections OperationsAppointed by the MD, to deliver a Collections Information Service from strategy development to implementation and to provide related consultancy as required to external Experian Clients.Designed and developed strategy for Experian Collections Information Service, prepared proposal for Consumer Board and for UK Board, signed off for implementation. Implemented Strategy in live environment with projected income of £7m in first full year.Defined and implemented Online Trace Solution for U.K. Utilities Companies with targeted savings for Utility anticipated at £700k p.a.Completed "hands on" review of British Gas Retail Credit / Debt Management Operations and gained agreement to recommendations and implementation generating £2m + p.a. to Experian and savings in excess of £10m in respect of bad debt for Utility. Completed "in-house" consultancy and recommendation to various lenders including Nationwide; Consultancy / Interim Management Role) Ireland's largest Loss Adjusting, Claims Management and Outsourcing Company (t.o. £10m)External ConsultantAsked by the CEO to set SLA's and SOP's for Third Party Administration Business and to prepare contract / SLA for Call Centre Claims Handling for Irish Insurance Company Developed and implemented infrastructure and SLA's / SOP's for new merged business unit to secure £500k account and supported Company Executive in the development of new outsourcing contract and recruitment of a Director to manage the operation. Show less

T/o £18m claims management, business outsourcing and loss adjusting plcManaging Director Rubicon Plus / Operations Director Miller Fisher GroupHeadhunted to re-engineer all operations, retaining business and recovering Bank/shareholder value through the realignment of the business and its operating subsidiariesDeveloped and implemented Operations Strategy, realigning Credit Control, Claims Management, Client and Customer Relationship Management and Staff Recruitment.Led… Show more T/o £18m claims management, business outsourcing and loss adjusting plcManaging Director Rubicon Plus / Operations Director Miller Fisher GroupHeadhunted to re-engineer all operations, retaining business and recovering Bank/shareholder value through the realignment of the business and its operating subsidiariesDeveloped and implemented Operations Strategy, realigning Credit Control, Claims Management, Client and Customer Relationship Management and Staff Recruitment.Led acquisition of MFG Assets to secure recovery of monies for the principal lenders in conjunction with Bank and principal directors of Rubicon Recovered lost business through Client Relationship and improved customer service Reduced operating costs by c. £3m annually, introduced Service Level Agreements and Standard Operating Procedures across all businessesReturned Motor Inspection and Special Investigations Units to operating profit Show less

T/o $50m+ subsidiary of the large American Niche InsurerManaging DirectorAppointed by the Group President to restructure and redevelop the European Operations Established and implemented a Call Process for the Sales and Marketing Division, set up a Client Relationship management function, exited unprofitable lines of business, appointed new management team; retained and developed existing profitable relationships and entered new markets increasing turnover by £30m. per… Show more T/o $50m+ subsidiary of the large American Niche InsurerManaging DirectorAppointed by the Group President to restructure and redevelop the European Operations Established and implemented a Call Process for the Sales and Marketing Division, set up a Client Relationship management function, exited unprofitable lines of business, appointed new management team; retained and developed existing profitable relationships and entered new markets increasing turnover by £30m. per annum.Successfully led audits of inwards and outwards Reinsurance across various Insurance Companies / Brokers in the USA, Bermuda and the U.K. resulting in the recovery of $179m in related "out of court" settlementsEstablished U.K. Life Company, a Captive in Isle of Man, and a new business in Scandinavia the latter with initial £5m turnover and a 14% profit margin on underwriting.Established new and improved operating systems across the Finance, Credit Control and Claims Operations optimising staff and systems resources, providing meaningful management information and reducing annual operating costs by £2m Developed and implemented Irish Operating Centre to handle U.S. Claims and European Administration and provide USP for the U.S. Sales Market and set related strategy for business acquisitions across the U.K. and Europe. Show less

Group Head of Credit and Risk Recruited to Financial Services as Operations Director to realign all business systems with an emphasis on Credit Control and Debt Management. Subsequently promoted to a Group Role with responsibility for Thorn Financial Services and for Group Credit and Risk. Established Group Retention Centre, centralising customer relationship management and implementing standard operating procedures across the Group with resultant first year retained business income of… Show more Group Head of Credit and Risk Recruited to Financial Services as Operations Director to realign all business systems with an emphasis on Credit Control and Debt Management. Subsequently promoted to a Group Role with responsibility for Thorn Financial Services and for Group Credit and Risk. Established Group Retention Centre, centralising customer relationship management and implementing standard operating procedures across the Group with resultant first year retained business income of £10m (Income recurring on an annual basis). Returned Finance Company to profit within 18 months by restructuring operations, improvements in credit risk and collections management and the introduction of new credit and insurance products - profit of £2.2m from a loss of £5.5m Introduced new Credit and Collections System including propensity scoring and transformed Collections and Debt Management across the Group with savings of £8m.Implemented the Business Transformation of the Customer Accounts Operation centralising Regional Accounting with resultant cost savings in excess of £5m Introduced new 'Rent to Own' retail credit and associated insurances. Show less

Originally appointed Operations Director for Thorn EMI's Finance House Operation with the remit to return the business to profit and introduce new credit, collections and general operations processes, and having successfully completed this objective I was then promoted to Head of Credit and Collections for the Thorn U.K. Group with continuing responsibility for Thorn Financial Services

Senior Manager with the Bank's Consumer Credit and Visa Operations holding positions including Controller FDR Development, Head of Collections and Head of Credit and Collections before being promoted to Head of Consumer Credit and latterly Head of Technology Strategy for the Group.