Tom Appleton Email & Phone Number

New York, Us

Los Gatos, California, Us

Metazoa is the creator of Snapshot, an AI powered Org management solution for Salesforce admins and consultants. Snapshot provides powerful tools that help reduce technical debt, optimize security, improve compliance, and lower the total cost of org ownership.Responsible for hiring and all day-to-day operations for multiple pre and post-sale customer engagement teams at Metazoa including Customer Success, Sales and Solution Engineering. • Oversaw hiring and training for the teams, as well as the creation and implementation of the Customer Success and Sales process. • Designed an implemented customer lifecycle programs for the Customer Success team that helped drive down customer churn and increase revenue through cross-selling and upselling Metazoa's suite of Salesforce applications and services.• Created and implemented go to market strategy and compensation plans for all Customer Success teams, Account Executives and SDRs.• Provided metrics and analytics to cross-functional teams needed to drive business initiatives and improve Metazoa's products.• Spearheaded the selection and administration of the needed solutions for each department including Salesforce (Sales cloud and support cloud), Zendesk and Seamless AI

Las Vegas, Nv, Us

DreamFactory is the leading open source REST API platform for mobile, web, and IoT applications. Responsible for multiple pre and post-sale customer engagement teams at DreamFactory including Customer Success, Sales, and Solution Engineering. • Oversaw hiring and training for the teams, as well as the creation and implementation of the Sales, support, and customer success process. • Implemented programs for the Customer Success team that helped drive down customer churn for the DreamFactory REST API platform and resulted in revenue growth from key accounts.• Created and implemented sales strategy and compensation plans for team of seven Account Executives.• Used In-depth knowledge of DreamFactory products and services to play an integral and hands on role in the implementation of DreamFactory with their largest enterprise customers. • Spearheaded the selection and administration of the needed solutions for each department including CRM, call ticketing and communication.• Operational Manager for DreamFactory's Atlanta office with responsibilities that included office procurement, Hiring, and team strategy.

Las Vegas, Nv, Us

Responsible for the creation and management of the Customer Support team at DreamFactory with responsibilities including: • Overseeing hiring and training for the Customer Support team that was focused on providing world class support for DreamFactory's REST API platform. • Creation and implementation of all support process. • Spearheaded the selection, implementation and administration of the needed solutions for the Customer Support team including call ticketing, live chat and phone.

San Jose, California, Us

WebEx offers secure web and video conferencing for individuals, business, and the enterprise. Principal Solutions Engineer responsible for pre-sale technical account management of WebEx's Fortune 500 and federal accounts.• Performed solution consulting, technical demos, security reviews, implementation and testing for WebEx's largest customers.• Hired, managed and trained the East Coast Enterprise SE team.• Responsible for organizing and managing technical resources within WebEx as needed to close each sale.• Worked directly with the account teams that played a significant role in WebEx's revenue growth to over $400 Million in sales.• Received the WebExcellence award for top SE of the QTR nine times and SE of the year twice.

Digital Discoveries was a pioneering SaaS company that provided the TalentSphere recruiting solution. TalentSphere's advanced bi-lateral information exchange and multi-party parameter matching technology, helped connect people to job opportunities with a high degree of fit.• Managed the Technical Support department for Digital Discoveries. • Responsible for day to day operations and hiring.• Oversaw the implementation of call ticketing software and all support process.

Cyberflix created game development tools and CD-ROM based computer games including the million selling title, Titanic: Adventure Out of Time.• Provided technical support for Cyberflix's CD-Rom based computer games for Windows and Mac OS. • Provided training and support for the Cyberflix's game development tools for their largest customers including Bandai and Disney Interactive. • Developed and maintained documentation for the Cyberflix development tools.