Tom Appleton

Tom Appleton Email and Phone Number

Director of Solution Engineering at Breadwinner @ Breadwinner
Tom Appleton's Location
Atlanta, Georgia, United States, United States
Tom Appleton's Contact Details
About Tom Appleton

Hands-on and technical operational leader with a solid history of achievement and 25 years of experience in Customer Success, Sales and Solution Engineering.Specialties: operations, team building, customer success, sales, professional services, solution engineering, solution selling, open source, cloud computing, CRM, account management, SaaS, AI

Tom Appleton's Current Company Details
Breadwinner

Breadwinner

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Director of Solution Engineering at Breadwinner
Tom Appleton Work Experience Details
  • Breadwinner
    Director Of Solution Engineering
    Breadwinner Jul 2024 - Present
    New York, Us
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  • Metazoa
    Vp Customer Success & Sales
    Metazoa Mar 2018 - Jul 2024
    Los Gatos, California, Us
    Metazoa is the creator of Snapshot, an AI powered Org management solution for Salesforce admins and consultants. Snapshot provides powerful tools that help reduce technical debt, optimize security, improve compliance, and lower the total cost of org ownership.Responsible for hiring and all day-to-day operations for multiple pre and post-sale customer engagement teams at Metazoa including Customer Success, Sales and Solution Engineering. • Oversaw hiring and training for the teams, as well as the creation and implementation of the Customer Success and Sales process. • Designed an implemented customer lifecycle programs for the Customer Success team that helped drive down customer churn and increase revenue through cross-selling and upselling Metazoa's suite of Salesforce applications and services.• Created and implemented go to market strategy and compensation plans for all Customer Success teams, Account Executives and SDRs.• Provided metrics and analytics to cross-functional teams needed to drive business initiatives and improve Metazoa's products.• Spearheaded the selection and administration of the needed solutions for each department including Salesforce (Sales cloud and support cloud), Zendesk and Seamless AI
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  • Dreamfactory Software
    Vp Customer Success & Sales
    Dreamfactory Software Mar 2008 - Mar 2018
    Las Vegas, Nv, Us
    DreamFactory is the leading open source REST API platform for mobile, web, and IoT applications. Responsible for multiple pre and post-sale customer engagement teams at DreamFactory including Customer Success, Sales, and Solution Engineering. • Oversaw hiring and training for the teams, as well as the creation and implementation of the Sales, support, and customer success process. • Implemented programs for the Customer Success team that helped drive down customer churn for the DreamFactory REST API platform and resulted in revenue growth from key accounts.• Created and implemented sales strategy and compensation plans for team of seven Account Executives.• Used In-depth knowledge of DreamFactory products and services to play an integral and hands on role in the implementation of DreamFactory with their largest enterprise customers. • Spearheaded the selection and administration of the needed solutions for each department including CRM, call ticketing and communication.• Operational Manager for DreamFactory's Atlanta office with responsibilities that included office procurement, Hiring, and team strategy.
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  • Dreamfactory Software
    Director Customer Support
    Dreamfactory Software Mar 2006 - Mar 2008
    Las Vegas, Nv, Us
    Responsible for the creation and management of the Customer Support team at DreamFactory with responsibilities including: • Overseeing hiring and training for the Customer Support team that was focused on providing world class support for DreamFactory's REST API platform. • Creation and implementation of all support process. • Spearheaded the selection, implementation and administration of the needed solutions for the Customer Support team including call ticketing, live chat and phone.
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  • Webex Communications, Inc.
    Principal Solutions Engineer
    Webex Communications, Inc. 2000 - Mar 2006
    San Jose, California, Us
    WebEx offers secure web and video conferencing for individuals, business, and the enterprise. Principal Solutions Engineer responsible for pre-sale technical account management of WebEx's Fortune 500 and federal accounts.• Performed solution consulting, technical demos, security reviews, implementation and testing for WebEx's largest customers.• Hired, managed and trained the East Coast Enterprise SE team.• Responsible for organizing and managing technical resources within WebEx as needed to close each sale.• Worked directly with the account teams that played a significant role in WebEx's revenue growth to over $400 Million in sales.• Received the WebExcellence award for top SE of the QTR nine times and SE of the year twice.
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  • Digital Discoveries
    Technical Support Manager
    Digital Discoveries 1998 - 2000
    Digital Discoveries was a pioneering SaaS company that provided the TalentSphere recruiting solution. TalentSphere's advanced bi-lateral information exchange and multi-party parameter matching technology, helped connect people to job opportunities with a high degree of fit.• Managed the Technical Support department for Digital Discoveries. • Responsible for day to day operations and hiring.• Oversaw the implementation of call ticketing software and all support process.
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  • Cyberflix
    Senior Technical Support Representative/Technical Writer
    Cyberflix 1993 - 1998
    Cyberflix created game development tools and CD-ROM based computer games including the million selling title, Titanic: Adventure Out of Time.• Provided technical support for Cyberflix's CD-Rom based computer games for Windows and Mac OS. • Provided training and support for the Cyberflix's game development tools for their largest customers including Bandai and Disney Interactive. • Developed and maintained documentation for the Cyberflix development tools.

Tom Appleton Skills

Cloud Computing Crm Saas Salesforce.com Enterprise Software Web Analytics Lead Generation Account Management Strategic Partnerships Solution Selling Professional Services Product Management Go To Market Strategy Start Ups Sales Sales Enablement Team Building User Experience Analytics Direct Sales Sales Engineering Software As A Service Rest Api Open Source Software

Frequently Asked Questions about Tom Appleton

What company does Tom Appleton work for?

Tom Appleton works for Breadwinner

What is Tom Appleton's role at the current company?

Tom Appleton's current role is Director of Solution Engineering at Breadwinner.

What is Tom Appleton's email address?

Tom Appleton's email address is ta****@****rtm.com

What is Tom Appleton's direct phone number?

Tom Appleton's direct phone number is +165064*****

What skills is Tom Appleton known for?

Tom Appleton has skills like Cloud Computing, Crm, Saas, Salesforce.com, Enterprise Software, Web Analytics, Lead Generation, Account Management, Strategic Partnerships, Solution Selling, Professional Services, Product Management.

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