Tom Avila Email and Phone Number

Manage 30 Frontier (previously Verizon) Field Operations / Central Office Technicians in north Texas. Organizations responsibility is to support the day to day operations at 400 Central Offices, remotes and customer locations. Activities includes: Circuit installs, break fix activities to exceed customer expectations and improve profitability. $15M in operating budget / 40K Dispatches annually.

Remotely managed 6 states to include 4 managers and 110 Technicians. Organizations responsibility is to support the day to day operations with responsibility of all Central Offices, circuit installs, break fix activities. DXC, IP/Data, Switch, install, commissioning, CPE to exceed customer expectations and improve profitability. $45M in operating budget / 120K Dispatches annually.

Plan, coordinate, report and control Verizon’s internal audit program worldwide. Responsible for auditing and to validate that all internal controls are in place, technicians and local management are adhering to meeting standards, and that there is clear visibility into metrics. 1500 Technicians, 175K network miles, 3500 Technical Facilities.

1) Dispatch Operations Resource Centers – West region: Remotely manage 3 Managers and 45 technicians (Sacramento / Chicago & San Antonio) that coordinate all Verizon Business field dispatch activities for install and maintenance related work. 200K Dispatches annually to 450 field technicians.2) National Fiber Security: Remotely manage 1 Manager and 45 Technicians that screen One Call Center dig notifications nationwide. A 7X24X365 operation to support inbound/outbound telephone calls, emergency support, and ticket screening of 7000 daily notifications received from OCC’s of which 50% require coordination, painting and protection from Field Operations technicians. 3) Damage Prevention & Recovery: Manage team that pursues the collection of damages and costs resulting from third parties failure to comply with the one call laws and regulations resulting in damages to Verizon’s US based fiber optic network. 300 events annually, $10M in reimbursements from various private entities and or municipalities.4) Outside Plant Documentation: Manage 1 Manager and staff that maintains electronic CAD / Database records of a 100,000 mile fiber optic network.5) MUNICIPAL AFFAIRS Manage 1 manager with nationwide responsibility of Franchises, acquired rights – 7500 agreements.

Manage 4 Managers and 25 Engineers that design, budget, schedule, construct and expand new major Technical Facilities nationwide for MCI to include structural, electrical, mechanical, alarming. $40-100M Capital budget. Oversight of 200 – 300 projects on an annual basis.

Managed schedule and budget for MCI’s local and Long distance projects with annual budgets averaging $50-125M. Includes strategic initiatives: US and International Long Distance fiber routes, Digital Microwave installs, Private CPE connectivity, transport, DXC, data and voice installs, civil and facility expansions.

Route Contract Management - Route Development Coordinator. Responsibility for route planning and land acquisition connecting MCI’s major strategic cities across domestic US.Outside Plant Engineer / Restoration & Upgrades. Design, installation, relocation, splicing of fiber optic systems nationwide.