Tom B. Email & Phone Number

Naples, Florida, US

Upland, CA, US

Upland, CA, US

Upland, CA, US

• Managed a team of 4 Supervisors and Team Leaders responsible for employee relations and team performance for site staff by establishing clear performance goals and metrics, defining expectations/core values, providing.
• Recruited, hired, and trained all employees, delegating and empowering employees to manage and be accountable for daily operations of their respective areas.
• Accountable for human resources activities, including employee relations, talent management, payroll, labor cost management, onboarding and offboarding, and maintaining the HRIS system by creating and updating employee.
• Increased customer satisfaction scores to 90% from 70% by focusing on employee training and engagement.
• Assisted in a 10% reduction of labor costs through better staff selection and training.
• Consistently achieved 95% staffing goal

• Partnered with market leaders to identify and diagnose development obstacles within the management team and location environment.
• Provided consultation, guidance, and coaching to supervisors, managers, and executive team to address employee behavior and performance concerns, and designed performance improvement plans to bring employee performance.
• Ensured team training and compliance with company policies, state labor laws, and federal regulations to prevent and detect rule violations and protect the organization from fines and lawsuits.
• Liaised with company leadership in all aspects of new store openings, ensuring staff selection, training, and operational start-up success.
• Partnered with managers on salary reviews, promotions, annual performance reviews, and employee relations by providing managers with the necessary tools to ensure evaluations were completed within the appropriate time.
• Maintained the HRIS system, including updating employee records for compliance/administration, payroll, scheduling, and tracking training/certifications, including ensuring managers remain current with company required.

• Led and motivated a regional team of trainers, training instructors and supervisors on techniques for managing employees, improving operational performance, developing staff, and increasing employee retention.
• Interviewed, hired, trained, and onboarded employees, setting high expectations and explaining the job requirements to focus on the need for providing impeccable customer service.
• Conducted GAP analysis to identify training gaps and formulated training seminars several times a year for regional management and staff to meet additional training needs.
• Developed and coordinated learning opportunities and strategic initiatives to educate and equip managers with the necessary tools for effective staff leadership.
• Oversaw and supported the training and development of all new and existing managers, including facilitating leadership courses to develop MITs, and selecting and developing management teams.
• Facilitated and participated in cross-functional groups to develop key initiatives to improve organizational performance.

• Developed and implemented talent management and recruiting programs tailored to the unique needs of each location and initiated actions to promote diversity and positive community relations.
• Created and executed sourcing strategies to increase applicant flow to support full-time and seasonal high volume hiring, including job postings, sourcing, screening resumes and candidates, negotiating offers.
• Built and maintained relationships with area organizations, community groups, and universities to build a diverse pool of applicants.
• Assisted with employee engagement and recognition programs to increase employee engagement and satisfaction.
• Coordinated recruiting events to generate applicant flow at both associate and management levels.
• Increased employee engagement scores year after year through an emphasis on development, continuous communication, follow up, focus groups, and a strong commitment to ensuring management maintained an open-door policy.

Warren, Ohio, US

• Coordinated comprehensive training and development programs for ~10 locations and ~500 employees through the Central Florida region, creating and facilitating various training initiatives and programming to support.
• Developed strategies for proper training and development of managers and employees to optimize performance and drive productivity in each location and provided human resources support at a location level, including.
• Oversaw training matrices for multiple locations and boosted employee cross-training from 50% to 90%
• Reduced turnover rate from 50% to 10% in one year through enhanced recruiting and engagement tactics, professional development, and mid-level management coaching
• Exceeded 45% internal promotion rate spearheading 20+ promotions into leadership roles
• Successfully led group training classes for new location start-up employees ~3 times a year and ~60 new hires annually, preparing them to manage operational success and developing them to become future leaders in the.

Warren, Ohio, US

• Supervised daily operational and employee relations activities leading a team of 6 Assistant Managers and Shift Managers and 34 team members focused on increasing sales, providing customer service excellence, and.
• Led tactical and long-term strategic human resources activities to improve operational performance, including employee relations, training and hiring initiatives, payroll and scheduling management.
• Increased staff efficiency and productivity by 15% by developing people and teams. Simultaneously, cut labor costs by 10%, and decreased staff turnover.
• Reduced labor 10% by cross-training and putting the right people in the right places.
• Consistently increased employee morale by 20% through developing and implementing employee engagement initiatives and other collaborative efforts.
• Consistently scored in the upper 5 percentile on all internal and regulatory compliance audits.

Warren, Ohio, US

Master Of Science - Ms, Human Resources Management And Services

Bachelor Of Science - Bs, Criminal Justice/Police Science