Tom B. Email & Phone Number

Naples, Florida, Us

Upland, Ca, Us

Upland, Ca, Us

Upland, Ca, Us

• Managed a team of 4 Supervisors and Team Leaders responsible for employee relations and team performance for site staff by establishing clear performance goals and metrics, defining expectations/core values, providing ongoing training and development, and offering timely performance feedback and coaching.• Recruited, hired, and trained all employees, delegating and empowering employees to manage and be accountable for daily operations of their respective areas.• Accountable for human resources activities, including employee relations, talent management, payroll, labor cost management, onboarding and offboarding, and maintaining the HRIS system by creating and updating employee records.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Increased customer satisfaction scores to 90% from 70% by focusing on employee training and engagement.• Assisted in a 10% reduction of labor costs through better staff selection and training.• Consistently achieved 95% staffing goal• Reduced recruiting and hiring costs by retaining 30% (up from 10%) of seasonal employees• Transformed safety performance, reducing claims by 75% and associated costs by $100K+• Created an effective hiring strategy to facilitate the hiring of 120+ seasonal and year-round employees during tenure.

• Partnered with market leaders to identify and diagnose development obstacles within the management team and location environment.• Provided consultation, guidance, and coaching to supervisors, managers, and executive team to address employee behavior and performance concerns, and designed performance improvement plans to bring employee performance to satisfactory levels.• Ensured team training and compliance with company policies, state labor laws, and federal regulations to prevent and detect rule violations and protect the organization from fines and lawsuits.• Liaised with company leadership in all aspects of new store openings, ensuring staff selection, training, and operational start-up success.• Partnered with managers on salary reviews, promotions, annual performance reviews, and employee relations by providing managers with the necessary tools to ensure evaluations were completed within the appropriate time frame.• Maintained the HRIS system, including updating employee records for compliance/administration, payroll, scheduling, and tracking training/certifications, including ensuring managers remain current with company required certifications.• Implemented and executed strict payroll expense monitoring routines to ensure predictable, consistent adherence to payroll budgets and avoidance of overtime spending.• Conducted employee and customer complaint investigations, including complex matters, consulting with legal and senior leadership to make sound, timely recommendations for management action.• Thorough knowledge of federal I-9 and W-2 laws and proper completion of paperwork for both.• Led annual HR refresher to review policies, including sexual harassment, discrimination, wage laws, and lawful employee termination.• Assisted with benefits administration, including answering questions for employees (elected benefits, FMLA, ADA).

• Led and motivated a regional team of trainers, training instructors and supervisors on techniques for managing employees, improving operational performance, developing staff, and increasing employee retention.• Interviewed, hired, trained, and onboarded employees, setting high expectations and explaining the job requirements to focus on the need for providing impeccable customer service.• Conducted GAP analysis to identify training gaps and formulated training seminars several times a year for regional management and staff to meet additional training needs.• Developed and coordinated learning opportunities and strategic initiatives to educate and equip managers with the necessary tools for effective staff leadership.• Oversaw and supported the training and development of all new and existing managers, including facilitating leadership courses to develop MITs, and selecting and developing management teams.• Facilitated and participated in cross-functional groups to develop key initiatives to improve organizational performance.• Created testing and evaluation procedures to assess performance before, during, and after training sessions.• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance.• Utilized learning management systems to achieve growth objectives and attainment of organizational mission.• Recommend solutions to improve program success rates and provide skill enhancement to increase retention and engagement.• Facilitated classroom, online, and e-learning training events for both associate and management level education and led rollouts of the company's new initiatives.• Advised and coached employees with their Individual Developmental Plans, including both personal and professional goals.

• Developed and implemented talent management and recruiting programs tailored to the unique needs of each location and initiated actions to promote diversity and positive community relations.• Created and executed sourcing strategies to increase applicant flow to support full-time and seasonal high volume hiring, including job postings, sourcing, screening resumes and candidates, negotiating offers, performing background checks, onboarding, and orientation.• Built and maintained relationships with area organizations, community groups, and universities to build a diverse pool of applicants.• Assisted with employee engagement and recognition programs to increase employee engagement and satisfaction.• Coordinated recruiting events to generate applicant flow at both associate and management levels.• Increased employee engagement scores year after year through an emphasis on development, continuous communication, follow up, focus groups, and a strong commitment to ensuring management maintained an open-door policy.• Coordinated associate recognition programs, including performance, customer engagement, and anniversary recognitions.

Warren, Ohio, Us

• Coordinated comprehensive training and development programs for ~10 locations and ~500 employees through the Central Florida region, creating and facilitating various training initiatives and programming to support successful field operations.• Developed strategies for proper training and development of managers and employees to optimize performance and drive productivity in each location and provided human resources support at a location level, including employee/personnel file management, payroll, labor costs accountability, and onboarding/offboarding processes.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Oversaw training matrices for multiple locations and boosted employee cross-training from 50% to 90%• Reduced turnover rate from 50% to 10% in one year through enhanced recruiting and engagement tactics, professional development, and mid-level management coaching• Exceeded 45% internal promotion rate spearheading 20+ promotions into leadership roles • Successfully led group training classes for new location start-up employees ~3 times a year and ~60 new hires annually, preparing them to manage operational success and developing them to become future leaders in the organization.• Managed and oversaw all assignments, and performance management of more than 30 SITs, 15 MITs, and 6 GMs, ensuring successful team and location operations.• Created 30, 60, and 90-day employee experience survey for new hires to gauge the new hire experience; Collected data and gained valuable insight into employee concerns and issues.• Developed a crew of 60 associates that were 30% cross-trained in 3 positions or more to 90% within 3 months.• Trained/coached management team on interviewing, hiring, and time management, reducing onboarding time 20%.• Pioneered Management Training process providing hands-on exposure to all functions of the business units; reducing the learning curve for employees promoted into key positions by 25%.

Warren, Ohio, Us

• Supervised daily operational and employee relations activities leading a team of 6 Assistant Managers and Shift Managers and 34 team members focused on increasing sales, providing customer service excellence, and managing labor development and costs. • Led tactical and long-term strategic human resources activities to improve operational performance, including employee relations, training and hiring initiatives, payroll and scheduling management, onboarding/offboarding, and regulatory compliance.• Increased staff efficiency and productivity by 15% by developing people and teams. Simultaneously, cut labor costs by 10%, and decreased staff turnover. • Reduced labor 10% by cross-training and putting the right people in the right places. • Consistently increased employee morale by 20% through developing and implementing employee engagement initiatives and other collaborative efforts. • Consistently scored in the upper 5 percentile on all internal and regulatory compliance audits.

Warren, Ohio, Us

Master Of Science - Ms, Human Resources Management And Services

Bachelor Of Science - Bs, Criminal Justice/Police Science