Responsible for the customer facing interface in a large scale digital transformation project with the country’s leading property manager, FirstPort.- Conducted user interviews & facilitated focus groups overseen by FirstPort’s C Suite- Managed a team of designers in a high intensity programme, working two sprint’s ahead of development- Directed a third-party development agency through the product build. Worked together to understand the constraints of the Salesforce… Show more Responsible for the customer facing interface in a large scale digital transformation project with the country’s leading property manager, FirstPort.- Conducted user interviews & facilitated focus groups overseen by FirstPort’s C Suite- Managed a team of designers in a high intensity programme, working two sprint’s ahead of development- Directed a third-party development agency through the product build. Worked together to understand the constraints of the Salesforce Communities- Provided updates to C Suite at the end of sprint & increment reviews Show less

Defined propositions with clients using an adaption of the design sprint process. Engaged clients in a 5-week process, consisting of Research, Scoping, Design, Testing & Planning.- Conducted user interviews & orchestrated face-to-face user testing - Established technical feasibility with the client’s in-house technical team- Teamed up with UX to produce InVision prototype’s demonstrating the proposed functionality- Delivered end of engagement presentations to clients C-Suite

Managed the design and build of FinTech products. Projects ranged from improving Compare the Market’s comparison journeys to streamlining loan applications for numerous Tier 1 banks.- Ownership of backlog, formulated stories and acceptance criteria- Led and coordinated all sprint ceremonies - Supervised design, development & QA throughout each sprint- Facilitated and defined product definition workshops, where user insights and business drivers were translated into product… Show more Managed the design and build of FinTech products. Projects ranged from improving Compare the Market’s comparison journeys to streamlining loan applications for numerous Tier 1 banks.- Ownership of backlog, formulated stories and acceptance criteria- Led and coordinated all sprint ceremonies - Supervised design, development & QA throughout each sprint- Facilitated and defined product definition workshops, where user insights and business drivers were translated into product requirements Show less

A digital challenger bank working to reinvent banking for consumers. Focused on transforming how customers apply for Fixed Term Saver accounts.- Mapped out existing customer journeys to identify pain points- Qual & Quant research methods conducted to aid design decisions- Produced high fidelity wireframes and low fidelity working prototypes- Worked in close collaboration with product design, commercial & strategy

Modules:- Product Innovation Management- Creativity & Design- Consumer Insight- Brand Management- Marketing Strategy- Analytical Methods for Marketing- Accounting and Finance