Tom Bailey Email & Phone Number

April 2022 to present Tecnical Expert Home ClaimsSpecialising in fire, flood and escape of water claims. Key duties include:Coaching and feedbackTrainingRecruitmentReferrals PaymentsComplaintsIndemnity controlSupplier performance Motivating a team to meet their key performance targets, including things like video calls, closure rate and leakage.Complaint ControlsL2 Complaints Audit.L1 Conplaints Audit.Involved reviewing closed complaints against internal processes, external requirements, technical decision making, customer journey and experience.Challenging the business where customer harm was present or a decision not technically correct.Providing timely feedbackHosting calls to provide the feedback to the business areas. Solution and root cause analysis.Skilled in multi products review including home, pet, motor, sales, commercial property and PL.Complaints SpecialistSeveral years handing L2 complaints, including home, motor pet, commercial property, PL, marine and goods in transit claims complaints. High profile, including exec, media, social media, MP. Able to thoroughly and timely review and understand the root cause, before recommending and providing solutions. Stakeholder management and ability to agree ways of working for each individual scenario.Trusted, reliable and consistently delivered.

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  Home Claims Techincal Expert

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