Tom Banfield

Tom Banfield Email and Phone Number

Head of Dealer Aftersales @ Harris Maxus UK
Cranbrook, GB
Tom Banfield's Location
Cranbrook, England, United Kingdom, United Kingdom
Tom Banfield's Contact Details

Tom Banfield personal email

n/a
About Tom Banfield

With over 10 years of experience in the automotive industry, I am a strategic development manager who specializes in customer experience for Mercedes-Benz Vans UK. I lead cross-functional business units to deliver outstanding customer support, satisfaction, and retention across the service and parts network.I am proficient in analyzing data, developing strategies, and influencing key decisions throughout the strategic plan lifecycle. I have successfully expanded the national reward and recognition programme, defined the premium after sales proposition, and enhanced the CSI programme for the UK market. I use my excellent communication skills to build strong relationships with internal and external stakeholders, and align our vision and goals with the global brand standards.

Tom Banfield's Current Company Details
Harris Maxus UK

Harris Maxus Uk

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Head of Dealer Aftersales
Cranbrook, GB
Website:
mbvans.co.uk
Employees:
43
Tom Banfield Work Experience Details
  • Harris Maxus Uk
    Head Of Dealer Aftersales
    Harris Maxus Uk
    Cranbrook, Gb
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  • Mercedes-Benz Vans Uk
    National Strategic Development Manager - Business Development
    Mercedes-Benz Vans Uk Apr 2024 - Present
    Milton Keynes, England, United Kingdom
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  • Mercedes-Benz Vans Uk
    National Strategic Development Manager: Customer Experience
    Mercedes-Benz Vans Uk Mar 2023 - Present
    Milton Keynes, England, United Kingdom
    Remaining within the Service & Parts team at Mercedes-Benz Vans UK, I am shifting my area of focus to a key strategic pillar for the business: Customer Experience. Roles and responsibilities will include (but not be limited to) developing our CSI programme (5* Rater), expanding the Mercedes-Benz Vans national reward and recognition programme, and defining what ‘Premium’ means to the UK after sales proposition.
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Tom Banfield Skills

Analysis Automotive Customer Service Team Building Customer Satisfaction Business Strategy Negotiation Project Planning Microsoft Office Event Management Budget Leadership Microsoft Excel Project Management Team Leadership

Tom Banfield Education Details

Frequently Asked Questions about Tom Banfield

What company does Tom Banfield work for?

Tom Banfield works for Harris Maxus Uk

What is Tom Banfield's role at the current company?

Tom Banfield's current role is Head of Dealer Aftersales.

What is Tom Banfield's email address?

Tom Banfield's email address is tb****@****l.co.uk

What schools did Tom Banfield attend?

Tom Banfield attended University Of Southampton, Bedford Modern School.

What skills is Tom Banfield known for?

Tom Banfield has skills like Analysis, Automotive, Customer Service, Team Building, Customer Satisfaction, Business Strategy, Negotiation, Project Planning, Microsoft Office, Event Management, Budget, Leadership.

Who are Tom Banfield's colleagues?

Tom Banfield's colleagues are Simon Neill, Barry White, Carl Redman, Cliff Shelley, Martyn Harvey, Electric Lightbulb, John Collings.

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