Tom Barela Email & Phone Number

Denver

Responsible for deployment, operations, and customer service and support of Multiple Dwelling Unit (MDU) Satellite-based TV distribution networks within the Rocky Mountain region (CO and surrounding states).Managed a team of 10-12 employees plus additional contractors. Rehabilitated a troubled department into a high-performing organization responsible for delivering the highest-profile systems and clients. One reviewer said “Thomas… has hired an entire crew plus dealt with the residual of a disgruntled unproductive staff. He has stepped up to the challenge… to create a great team. Denver is no longer in need of direction with Thomas and his crew on board.”Managed annual budget. Estimated, Bids, Managed large system and network deployments.Responsible for hiring, employee development , performance reviews, training, and motivating employees.Completed ~70 MDU installations – including Site survey, sales, design, BOM, Writing Specifications / SOW, Negotiating Contracts, Developing the Project Plan and Budget, Overseeing system installation and network build-out, Negotiating Labor, QA/QC, ROI initiatives, Scheduling of projects and timeline commitments to customers.Achieved a reputation for on-time / on-budget delivery of large complex and critical programs.Participated and supported sales and expended numerous projects and increased revenue. Supported customers after the sale. Leveraged technical expertise in Head-Ends, L-Band, SMATV, QAM and distribution networks including preventative maintenance.Wrote subject matter and taught training classes on advanced distribution networks.

Englewood Co.

Managed a team of 10-12 employees, . Rehabilitated a troubled department into a high-performing organization responsible for delivering the highest MDU -profile systems and clients.Completed multiple MDU installations – including Site survey, sales, design, BOM, Writing Specifications / SOW, , Developing the Project Plan and Budget, Overseeing system installation and network build-out, Negotiating Labor, QA/QC, ROI initiatives, Scheduling of projects and timeline commitments to customers.Leveraged technical expertise in Head-Ends, L-Band, SMATV, QAM and distribution networks including preventative maintenance.Catered to corporate requests such as special installs , events and new product deployment.Gained a reputation for recruiting top technical talent to build a solid technical team.Participated and supported sales and expended numerous projects and increased revenue.Supported customers after the sale.Technically supported retailers, MSO's, PCO,s and internal customers.Built solid business relationships with customers.

Englewood Co.

Quality Control Specialist -Inspected technical MDU Head-ends, distribution networks , buildouts and technical standardization on a national level, implemented solutions and reccomenations to improve overall effectiveness to the MDU departmentWrote technical reports on system performance and trained technicians on complex RF technical solutions.

Sweep and set up of broadband distribution fiber/coax networks for Comcast digital video, telephony and high speed data networks, including splicing and certification of nodes. Perform certification testing of RF plant performance for FCC compliance.

Greater Denver Area

Supervised over 50 technicians while performing shift/on-call responsibilities. Management responsibilities included recruiting / hiring at career-fairs, employee career development, performance appraisals, discipline/employee development, field training, quality assurance, FCC compliance, and adherence to safety policies.Worked with different departments to accomplish standardized goals sales and increase revenue per subscriber, while simultaneously reducing installation and support costs.Operational responsibilities included fleet management, tooling, stocking and maintenance, as well as routing and scheduled for reducing drive-time. Also safety compliance with OSHA standards, investigating damage claims, accidents, and workers-comp claims, and mediating personnel issues. Also staffing schedules, team efficiency, quality and performance metrics.Acted as the technician of last resort, to solve the most difficult technical issues requiring advanced troubleshooting techniques and escalation.Coordinated and led the FCC Cumulative Leakage Index program – which included monitoring, documenting and repair of RF leakage as per the FCC (part 76) guidelines for public safety.