Vp, Customer Experience
Current
Nov 2023 - Present
AeroLeads people directory · profile
Tom Barron Email & Phone Number
Vice President of Customer Experience
at
BigHand
1 work email found
@bighand.com
1 phone found area 312
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President of Customer Experience
Location
Los Angeles Metropolitan Area, United States
Company size
Who is Tom Barron? Overview
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Quick answer
Tom Barron is listed as Vice President of Customer Experience at BigHand, a with 198 employees, based in Los Angeles Metropolitan Area, United States. AeroLeads shows a work email signal at bighand.com, phone signal with area code 312, and a matched LinkedIn profile for Tom Barron.
Tom Barron previously worked as VP, Customer Experience at Bighand and VP, Customer Success and Onboarding at Bighand. Tom Barron holds Level 1, 2 & 3 Certified Customer Success Manager, Customer Success from Successcoaching.
Company email context
Email format at BigHand
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{first}.{last}@bighand.com
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Profile bio
About Tom Barron
A Customer Experience leader with a track record of building world class customer teams across the globe. Specialized in client services, operations, and customer success with a focus on delivering great customer experiences and delivering outstanding NPS.
Listed skills include Enterprise Software, Cloud Computing, Professional Services, Saas, and 14 others.
Current workplace
Tom Barron's current company
Company context helps verify the profile and gives searchers a useful next step.
Bighand
11 roles
Tom Barron work experience
A career timeline built from the work history available for this profile.
Vp, Customer Success And Onboarding
Current
Jun 2023 - Present
Global Director, Customer Success
Responsible for driving the strategy of the Global Customer Success team to ensure clients recognize the maximum value from BigHand solutions.
Jan 2022 - Jun 2023
Operations Director, North America
Lead North American operations and cloud migration to provided BigHand clients with industry leading NPS, Customer Satisfaction and retention rates.
Mar 2017 - Jan 2022
Client Services Director, North America
Lead, manage and mentor Client Services Staff and continuously improve their solutions (BigHand Product, Project Management, Implementation and Technical) knowledge and expertise.
Apr 2015 - Mar 2017
Head Of Technical Services, Cloud
Establish and implement standards and guidelines that guide the design of global cloud computing infrastructure solutions.
Jun 2014 - Mar 2015
Technical Manager, Global Cloud Services
Responsible for technical and product ownership of all cloud technologies at BigHand
Jan 2013 - Jun 2014
Uk Implementation Manager
• Line managed a team of 7 IT professionals.• Implemented process change to improve the efficiency of the Implementation Services Team.• Maintained an average of 94% customer satisfaction for Implementation team (highest in the UK service teams at BigHand). • Developed a strong team bond to be the highest performers in BigHand’s staff satisfaction • Recruited new members of staff into the implementation team and was responsible for all mentoring and training. • Managed… Show more • Line managed a team of 7 IT professionals.• Implemented process change to improve the efficiency of the Implementation Services Team.• Maintained an average of 94% customer satisfaction for Implementation team (highest in the UK service teams at BigHand). • Developed a strong team bond to be the highest performers in BigHand’s staff satisfaction • Recruited new members of staff into the implementation team and was responsible for all mentoring and training. • Managed several internal projects including a migration of all clients technical data from a standalone (none indexed method) into BigHand’s new CRM. • Created statistics on the performance of the implementation to be reported to the board Show less
Apr 2010 - Dec 2012
Implementation Engineer
• Implemented BigHand Software throughout EMEA region.• Gained strong technical skill set.• Worked as technical consultant many large rollouts of BigHand including Norton Rose, Latham & Watkins, Guys & St Thomas Hospital, Linklaters and Sheffield teaching hospitals.• Worked a pre-sales technical adviser, attending sales meetings with account managers
Jun 2007 - Apr 2010
Software Trainer
• Visited client’s offices to provided Training of the BigHand software. • Gained strong knowledge of legal / healthcare business sections
Jul 2006 - Jun 2007
Nvq It Assessor
Cadcentreuk
• Trained NVQ candidates in Microsoft office and bespoke software• Assessed NVQ candidates ability in general IT use• Developed my interaction with non-technical IT users• Produced candidates portfolio for ITQ NVQ• Took part in a major contact with the DVLA in the South East• Gained a A1 award for NVQ Assessment
Aug 2005 - Jul 2006
Team & coworkers
Colleagues at BigHand
Other employees you can reach at bighand.com. View company contacts for 198 employees →
MS
Miled Salloum
Colleague at BighandLebanon
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DR
Don Rice
Colleague at BighandToronto, Ontario, Canada
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SB
Sophie Barton
Colleague at BighandRomford, England, United Kingdom
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JR
Jonas Rendeiro
Colleague at BighandBradenton, Florida, United States
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ME
Marwa El-Ghali
Colleague at BighandBeirut, Beirut Governorate, Lebanon
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YM
Yalandhar M
Colleague at BighandRuislip, England, United Kingdom
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RR
Rodrique Rizk
Colleague at BighandLebanon
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ET
Elie Tamer
Colleague at BighandLebanon
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MW
Matthew W.
Colleague at BighandGreater Minneapolis-St. Paul Area, United States
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AD
Alan Denny
Colleague at BighandCathedral City, California, United States
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Miled Salloum
Colleague at BighandLebanon
View →
DR
Don Rice
Colleague at BighandToronto, Ontario, Canada
View →
SB
Sophie Barton
Colleague at BighandRomford, England, United Kingdom
View →
JR
Jonas Rendeiro
Colleague at BighandBradenton, Florida, United States
View →
ME
Marwa El-Ghali
Colleague at BighandBeirut, Beirut Governorate, Lebanon
View →
YM
Yalandhar M
Colleague at BighandRuislip, England, United Kingdom
View →
RR
Rodrique Rizk
Colleague at BighandLebanon
View →
ET
Elie Tamer
Colleague at BighandLebanon
View →
MW
Matthew W.
Colleague at BighandGreater Minneapolis-St. Paul Area, United States
View →
AD
Alan Denny
Colleague at BighandCathedral City, California, United States
View →
6 education records
Tom Barron education
Level 1, 2 & 3 Certified Customer Success Manager, Customer Success
Successcoaching
Performance Management
Chartered Management Institute
Level 3 Certificate In First Line Management
Chartered Management Institute
Managing And Maintaining A Microsoft Windows Server 2003 Environment
Microsoft Certified Professional Qualifications
Installing, Configuring, And Administering Microsoft Windows Xp Professional
Microsoft Certified Professional Qualifications
Bsc (Hons) Information Systems, Computer Science
FAQ
Frequently asked questions about Tom Barron
Quick answers generated from the profile data available on this page.
What company does Tom Barron work for?
Tom Barron works for BigHand.
What is Tom Barron's role at BigHand?
Tom Barron is listed as Vice President of Customer Experience at BigHand.
What is Tom Barron's email address?
AeroLeads has found 1 work email signal at @bighand.com for Tom Barron at BigHand.
What is Tom Barron's phone number?
AeroLeads has found 1 phone signal(s) with area code 312 for Tom Barron at BigHand.
Where is Tom Barron based?
Tom Barron is based in Los Angeles Metropolitan Area, United States while working with BigHand.
What companies has Tom Barron worked for?
Tom Barron has worked for Bighand and Cadcentreuk.
Who are Tom Barron's colleagues at BigHand?
Tom Barron's colleagues at BigHand include Miled Salloum, Don Rice, Sophie Barton, Jonas Rendeiro, and Marwa El-Ghali.
How can I contact Tom Barron?
You can use AeroLeads to view verified contact signals for Tom Barron at BigHand, including work email, phone, and LinkedIn data when available.
What schools did Tom Barron attend?
Tom Barron holds Level 1, 2 & 3 Certified Customer Success Manager, Customer Success from Successcoaching.
What skills is Tom Barron known for?
Tom Barron is listed with skills including Enterprise Software, Cloud Computing, Professional Services, Saas, Management, Project Management, Leadership, and Citrix.
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