Responsible for driving the strategy of the Global Customer Success team to ensure clients recognize the maximum value from BigHand solutions.

Lead North American operations and cloud migration to provided BigHand clients with industry leading NPS, Customer Satisfaction and retention rates.

Lead, manage and mentor Client Services Staff and continuously improve their solutions (BigHand Product, Project Management, Implementation and Technical) knowledge and expertise.

Establish and implement standards and guidelines that guide the design of global cloud computing infrastructure solutions.

Responsible for technical and product ownership of all cloud technologies at BigHand

• Line managed a team of 7 IT professionals.• Implemented process change to improve the efficiency of the Implementation Services Team.• Maintained an average of 94% customer satisfaction for Implementation team (highest in the UK service teams at BigHand). • Developed a strong team bond to be the highest performers in BigHand’s staff satisfaction • Recruited new members of staff into the implementation team and was responsible for all mentoring and training. • Managed… Show more • Line managed a team of 7 IT professionals.• Implemented process change to improve the efficiency of the Implementation Services Team.• Maintained an average of 94% customer satisfaction for Implementation team (highest in the UK service teams at BigHand). • Developed a strong team bond to be the highest performers in BigHand’s staff satisfaction • Recruited new members of staff into the implementation team and was responsible for all mentoring and training. • Managed several internal projects including a migration of all clients technical data from a standalone (none indexed method) into BigHand’s new CRM. • Created statistics on the performance of the implementation to be reported to the board Show less

• Implemented BigHand Software throughout EMEA region.• Gained strong technical skill set.• Worked as technical consultant many large rollouts of BigHand including Norton Rose, Latham & Watkins, Guys & St Thomas Hospital, Linklaters and Sheffield teaching hospitals.• Worked a pre-sales technical adviser, attending sales meetings with account managers

• Visited client’s offices to provided Training of the BigHand software. • Gained strong knowledge of legal / healthcare business sections

• Trained NVQ candidates in Microsoft office and bespoke software• Assessed NVQ candidates ability in general IT use• Developed my interaction with non-technical IT users• Produced candidates portfolio for ITQ NVQ• Took part in a major contact with the DVLA in the South East• Gained a A1 award for NVQ Assessment