Tom Barrows Email & Phone Number

Alpharetta, Georgia, United States

Alpharetta, Ga

• Manages the Q/A process life cycle from problem identification through resolution and development of corrective actions.• Investigates customer complaints and non-conformance issues. Determines root cause, has timely contact with customer for prompt resolution.• Responsible for creating a timely follow-up process that addresses and utilizes insights gained to recommend process improvement initiatives.• Consistently creates a Best in Class customer experience that fosters the brand.• Meets quarterly with Sales, Support, and Merchandising Team to discuss Q/A trends and identify training needs and process changes to avoid reoccurrence.• Works cross functionally with Training, Marketing, and Merchandising to bridge gaps in customer experience and develop programs to foster the brand.• Collaborate with Training Department to make sure employees understand Q/A pitfalls and educate on policies and procedures.• Ensure systems used in Q/A are properly maintained (e.g., Q/A audit records, training records).• Document and monitor performance by gathering relevant data and producing statistical reports detailing quality/compliance trends and service failures.• Prepare reports, develop, and recommend corrective and preventive actions.• Coordinate audits on external vendors and interface with Merchandising on supplier related issues.• Lead continual development and progression of Q/A process, evaluation of tools and possible future integration.• Performs other duties as requested or assigned.

Norcross, Ga

• Responsible for cold calling inactive clients to re-establish contact and create new opportunities. • Dependable, organized and highly motivated team player. Well respected by peers, suppliers and clients.• Lead in multiple presentations both at trade shows as well as client settings.• Worked in fast paced environment answering live chats and phone calls from general public while also maintaining book of over 200 accounts. • Efficient in multi-tasking while also being proactive with client outreach.• Sales growth of 60% in 2 years.

Atlanta, Ga

• Responsibilities included coordinating and placing multiple orders for 100+ buyers inside Fortune 500 account, focusing on goods within the print and promotional products arena. • Wide ranging activities within account including inventory management, ideation, order placement and support for multiple reps and buyers.• Attending ASI trade shows and meeting with promotional suppliers to stay up-to-date on current trends within promotional industry.• Remaining in constant contact with trade printers to review equipment lists, scheduling, and purchasing opportunities.