Tom Battye Email & Phone Number

Huddersfield, Gb

Bbc Television Centre, London

Risk & loss prevention expert – implementing strategies across Retail, Ecommerce and Distribution, that fundamentally keep our people safe, make our products easy to buy and sell, delivering stock integrity.• Lead a field team of Loss Prevention Auditors across the UK&I. Delivering accurate store stock files, identifying and investigating the root cause of loss and implementing strategies to prevent recurrence• Lead the Ecommerce Fraud Team, currently delivering a 98% acceptance rate, maximising and making the journey seamless for genuine customers. Implemented AI data mining to identify and detect high-risk customers, preventing fraud through Lost In Post claims and returns fraud• Successfully developed and led the warehousing and distribution loss strategy. Securing our premises, assets, colleagues and site. Recent highlights includes the accurate transfer 2 million units of stock from our private warehouse to our outsourcing partner Wincanton• Introduced Business Continuity and Emergency Response Plans across the business, which are easy to understand and implement in the event of a crisis. • Identified Cyber Attack as the greatest risk to the business and developed Cyber prevention strategy, resulting in simulated phishing emails and improved colleague training; current completion rate from 52% to 98% in 1 month• Keeping the company’s data safe and secure, through my work as Data Protection Officer, working in conjunction with the IT Director, I have undertaken a data impact assessment to understand the risk & impact and develop the data security strategy. Leading the Data Protection Group quarterly Board meetings, where data risks are scored and mitigation agreed.

Nationwide Uk & Ireland

Designed, implemented and delivered the Fraud and Loss Prevention strategy. Delivered stock loss, profit contribution, budget management and supplier relationships. Developed a high performing national loss prevention field team across UK & Ireland, covering over 1000 stores and 18 distribution centres• Improved stock loss performance over six consecutive years; currently 0.11% cost of sales• Delivered a 30% improvement in loss by engaging and supporting underperforming managers to implement bold new ideas, including the “Hot Stores” programme• Simplified the risk reporting by developing a “Risk Matrix” – this turned the data into information – that drove a clear action for the field team• Improved the field team’s efficiency by 25% through the development of a risk-based visit app – improving productivity and quality of output• Managed change - successfully merged and restructured the Dixons and Carphone loss prevention field teams, delivering £600k efficiencies • Mentored and coached a highly engaged and effective field team – latest colleague satisfaction survey results revealed an 87% approval rating for both engagement and enablement • Improved the customer experience by making products easier to buy, through the informed removal of security protection; utilising loss data and profit margin to deliver a 7% sales increase• Award winning - highly commended for the Loss Prevention “Team of the Year” at the Fraud & Risk Awards 2018.

Nottingham, United Kingdom

Led the Operations Development Team to deliver the “Stock Revolution” designed to overhaul stock operations in store to maximise the operational benefits of the new Stores Service Centre. • Programme managed the introduction of “Positive Receiving”, a system which dynamically updated the store stock file and delivered stock “aisle friendly” – speeding up replenishment and improved customer availability to over 95% • Delivered over £3m payroll savings through the simplified operational platform, enabling the reinvestment of labour into customer facing activities – contributing to increased customer satisfaction of 82%

Nationwide, United Kingdom & Ireland

Led a team of 40 Profit Protection Managers to deliver the loss prevention strategy – achieved through setting clear direction and breaking down complexity. Developed big relationships with senior retail leaders to improve collaboration and deliver the plan• Delivered a £4m stock loss improvement in 2010/11 through effective peak (Christmas) strategy• Introduced the Wicklander Zulawski Investigation technique to deliver consistent investigation process and outcomes.

Yorkshire

• Responsible for the operations and financial performance of 45 stores across the Yorkshire region. • Implemented labour management workshops for the General Store Managers to reset expectations and control of labour costs - delivered budget deficit of £117k in Q3 and Q4 without impacting customer service• Challenged compliance to stock management routines and decreased stock holding from 10.5 weeks to 7.5 weeks over a 6 month period

Nationwide Uk & Ireland

● Designed, developed, and delivered the retail operations platform for an expanding luxury nursery retailer, managing central and field operations across the UK and Ireland.● Introduced “Selling the M&P way”, the selling skills course that put the customer at the centre, recognising their requirements, so that informed purchases were made and trust developed.

Yorkshire Region

● Joining as a Trainee Manager, I enjoyed a fast-moving career in Store Management through management positions across the Yorkshire region.● Built a solid foundation in Retail Operations and the ability to drive compliance to process● Developed people management skills early in my career and the art of building big relationships to get the job done.

Post Graduate Certificate In Management, Retailing And Retail Operations, Distinction

Accounting for Decision Making, Human Resourcing, Retail Operations, Services Marketing

High School, 7 Gcse & 2 A Levels

Post Graduate Certificate In Retail Management

Post Graduate Certificate - Distinction, Retailing And Retail Operations