Thomas B. Email and Phone Number

• Proposes and develops strategic initiatives for the Property line of business to and for the Property Product Program Director• Creates and maintains work-plans for Property Operations that use LEAN methodology and deliver key business impacts• Manages the line of business vendor strategy and performance• Partners with key stakeholders to evaluate and implement new products, services, and technology for the Property claimhandling process

• Monitored and managed the Chicago North and Georgia property claims unit• Coordinated with adjusters to verify property damage, reviewed policy language, and settled high value claims• Provided customer service to, and resolved escalated concerns of, policyholders• Provided coaching and career development to property adjustersAs a member of the New Hire Development Program:• Assisted in creating a new hire development program to train employees to become Property Claim Adjusters • Taught and mentored employees participating in the program through the designated trainee periodAs a member of the Catalyst Property Training Development Team:• Assisted in developing the training curriculum for the Catalyst Property Software• Reviewed training modules as presented by the developers• Offered insight and suggestions to developers to make the curriculum property focused

• Adjusted and closed property claims valued in excess of $120,000• Negotiate estimates and pricing with contractors on high value property claims• Managed current Illinois customer base and conducted business development to acquire new clients• Conducted on-site training for and mentor new employeesSelect Awards:• All 4 OneAmFam Award Winner (2017)• Awarded Claims Champion for the property division (August 2016)

• Managed Chicago territory commercial and residential property claims• Negotiated pricing with contractors daily• Selected to close Technical Specialist level property claims (claims valued at $50,000 or more) based upon successfulrecord of performance• Conducted on-site training and mentoring for new employeesAs a member of the Customer Experience Team:• Implemented new strategies for improving the customer claim experience• Trained team employees on new customer experience guidelines to further improve the Midwest customer servicemetricsSelect Awards:• Selected for Travelers Customer Experience Team (2012, 2013)• Nominated for Travelers Insurance countrywide “IN SYNC” award (2013)

• Assisted in construction projects and performed various general duties.• Organized and maintained construction sites to eliminate possible hazards.

• Created and implemented a marketing proposal designed to increase revenue.• Cold sales calls to local businesses.• Organized and directed two marketing teams responsible for product exposure.• Present product sales trends.

• Suggested and implemented new methods for organization within the company.• Chosen from a pool of full time employees to manage warehouse operations.