Tom Bell Cemap Certrbcb Email & Phone Number

North West UK

Rawtenstall, England, United Kingdom

• Selected for a new pioneering role with responsibility for the Rawtenstall group of branches consisting of 5 branches.
• Fully accountable for all aspects of the business, customer service, delivery of sustainable commercial results, community engagement and fundraising for local charity.
• Responsible for developing and coaching colleagues through high engagement.
• Accountable for growing the brand and its reputation by inspiring the team to participate in community events through establishing relationships within the local community.
• Providing support to the team ensuring that customer service was maintained at high levels through the UK’s first retail bank IT systems migration of its kind.

Manchester, England, United Kingdom

• Fully accountable for providing leadership to a group of branches in the Greater Manchester area including all aspects of the business and delivering a balanced approach to the delivery of ‘best on the high’ street.
• Delivered sustainable commercial results and compliance with regulations and risk exposures.
• Responsible for leading 30+ branches with responsibility for all customer service including NPS and first point contact complaints resolution.
• Worked with and developed team members to confidently reach out to the community through life and money skills events, volunteer work and fund raising.
• Applying an organised and thorough and effective approach to compliance and risk management associated within retail banking.

Manchester, England, United Kingdom

• Promoted to take responsibility for the sales and services management aspects of the branch.
• Managed all interrelationships with customers involving provision of extensive service support and guidance.
• Oversaw sales management operational aspects achieving continued improvement in attracting more customers and with a focus on business development functions and activities.
• CertRBCB

Lancashire, England, United Kingdom

• Fully responsible for providing high-quality advice and guidance and advice to bank customers.
• Providing professional advice being CeMAP qualified.
• Established and maintained ongoing support to customers seekingadvice on mortgage issues.
• FPC 1 and 2.

Lancashire, England, United Kingdom

Jersey, Channel Islands