Chief Operating Officer & Managing Director Apac
Long Beach, Ca, Us
● Oversaw Global Operations for 15 years, leading a team of 400+ management and staff in 35+ offices across 15 Countries● Led the integration teams for 9 successful mergers and acquisitions ● Served as primary consultant for MNX’s top 20 customers, focusing on pharmaceutical and medical device companies● Strategically developed and implemented customer experience enhancements resulting in improved satisfaction, employee resource allocation and profitability● Evaluated complex projects through intricate cost-benefit-analyses focused on ROI and solutions requirements● Created, designed and executed global transportation and warehousing solutions within profitability constraints, including cold chain storage at ambient, +15-25C, +2-8C, -20C and -70C temperatures.● Managed global operational cost budget, encompassing Purchased Transportation COGs and SG&A ● Negotiated discounted rates across key vendors and carriers, resulting in 500 bps of Margin improvement● Improved operational efficiencies via tailored operating procedures, employee training, and team building activities● Developed and implemented multiple, proprietary Transportation Management Systems; served as the business process stakeholder and liaison to the software team during development phases● Crafted customer and internal KPI's to ensure maximum levels of client satisfaction● Managed the integrity of customer-specific data; developed business analytics function to track key metrics, identify gaps, and drive change within the organization● Collaborated with sales, finance, and operations to develop a strategic plan for the implementation of new initiatives and solutions development● Administered multiple, on-going projects from design through execution, including capital improvements, and net new strategic requirements, resulting in increased wallet share and customer satisfaction● Lead the company to ISO 9001:2008 [now :2015] certification and Good Distribution Practice (GDP) compliance