Software Quality Assurance Analyst
- Managed the QA effort for a set of SaaS and mobile products, including testing of functional/non functional requirements from initial design to production releases, as part of an agile, cross functional team- Maintained and improved a suite of automated functional UI tests for a SaaS application using WebdriverIO, written in Typescript.- Maintained and improved a suite of automated UI tests for a mobile application, using Appium and written in C#- Created and improved QA department documentation- Mentored junior staff on manual and automated testing processes- Worked with customer support to investigate & troubleshoot stakeholder issues- Facilitated bug triage, retrospective, and daily scrum meetings