During my current role, I oversee core business functions at HQIP in close collaboration with the Infrastructure Manager. I contribute to efficient projects and operations management for seamless collection and processing of varied operational data. I took proactive steps during a managerial absence with senior leadership to advance business objectives. I drive the recruitment process from advertisement to candidate notification. I administer the preparation of board documentation for quarterly stakeholder meetings. I deliver adhoc support to Comms and EDI teams on varied projects. I plan on-going masterclasses for the wider organisation by coordinating with external and internal speakers.Here are some of my key accomplishments:• Successfully managing a project to increase public involvement for an internal data access group.• Successfully coordinated the Annual General Meetings for efficient stakeholders and event logistics management.• Developed and integrated a new system for organisation's internal filing process for data requests, resulting in improving accuracy and functionality.• Facilitated smooth transition of organisation's IT services to a new provider by managing risks and ensuring clear communication with staff.

In this position, I planned and executed various departmental projects at Carnival UK. I maintained delivery of L&D department's general learning deliverables, involving tracking deliverables from various stakeholders and respective projects.Here are some of my key contributions:• Facilitated an apprenticeship programme for students from local colleges, utilising Apprenticeship Levy.• Revamped Fleet Induction programme, creating an effective onboarding process for new off-shore employees via e-learning.• Provided assistance as user testing product, contributing to the successful rollout of the 'My Holiday, My Voyage' customer app.

During this tenure, I retained smooth running of significant projects, involving implementation and coordination of online rostering and job planning system for clinicians. I streamlined co-ordination of job plans and managed multiple online rota websites.Here are some of my key achievements:• Successfully led and implemented online rostering and job planning projects.• Engaged stakeholders and trained staff for seamless adoption of new systems and processes.• Directed and filled rota gaps by liaising with locum doctors for uninterrupted service delivery.

In this period, I retained smooth operation of outpatient clinics and local anaesthetic procedures for the Maxillofacial and Orthodontics department at Hampshire Hospitals NHS Foundation Trust. I served as the principal point of contact for senior doctors regarding patient treatment while prioritising urgent cases.Here are some of my key accomplishments:• Developed an efficient and streamlined system for clinic preparation to enhance organisational productivity.• Contributed to improved patient care and service delivery by maintaining prioritisation of urgent cases.

I delivered exceptional patient service over phone for medicine department at Southampton General Hospital. Managed high volume of inbound calls and queries by demonstrating exceptional communication and interpersonal skills.Here are some of my key achievements:• Enhanced patient experience and satisfaction by administering high-volume of patient inquiries efficiently and professionally.• Displayed adaptability by providing cover for unstaffed reception desks while ensuring smooth clinic operations.• Exhibited strong multitasking abilities by successfully managing up to five clinics concurrently.

Casual work at a dog day-care.

Created and served coffee based products in a fast paced retail environment.

Pulled pints, served food, took customer orders & handled general duties for a busy and popular pub chain.