This job was a real challenge; not far from my home my old boss (from Olympia.be) asked me to start with his new company ACROPAQ as a ecommerce specialist. My tasks are:- Customer support (FR / NL / ENG); No question is too much 😉- Create quotations (eg Back2School to Cora) / Entering and managing orders- Starting up, running and expanding the whole ecommerce business (We have become supplier for Amazon, BOL.com, CDiscount, ...)- Managing the shipments to the marketplaces / customers / resellers- Creating products in our database (not as easy as it sound ! Evertything must be correct: purchase price, sales price, end-user price, good photos, descriptions, commodity codes, ...)- Sharing 'knowledge' (eg on acropaq.com you will find many FAQ's and manuals)- Send mailings to our customers- Create product packages in Adobe Illustrator- Prepare invoices / credit notes / proformas for customers

@Allianz I worked with great pleasure, it's a great company and you can find here the best people in the world! I worked for them always as an external IT (first for Olympia and then for Sogeti)We worked in a team and our job was to provide 2nd level of IT support to Allianz (NL/FR/EN). The role involved solving alerts in the smallest possible delay by providing telephone, remote and/or onsite support. Issues were send to us by a ticketing system. We are also responsible for the installation and the configuration of the standard software on all the workstations.Tasks:-Remote or onsite solution of IT issues-Quickly solve alerts or escalate them to the appropriate support-level-Installation and support of the standard software (Windows, Office, SQL, Internet Explorer, CRM, VPN, Remote Desktop, vmware, proxy, Active Directory, Ghost, Acronis, ...)-Manage workstations, network cabling, printers, ...-Document solutions and work out procedures-Blackberry, iPad, iPhone support

As a junior ICT Field Technician I was responsible for maintenance and support of both hardware and software with our client(NL/FR/EN).So troubleshooting network and computer program malfunctions, replacing hardware components, server maintenance andhardware configuration couldn't have any secrets for me.On top of that I was a jack of all trades with my former boss' IT-infrastructure.Some of my tasks were i.e. configuring the network, install new pc's, send out faxmailings/emailings, creating a webshop, ...