Tom Blears Email & Phone Number

United Kingdom

Sale, Gb

Liverpool, United Kingdom

• Strategic partner account management• Project delivery management• Development of data validation tools to analyse and report on data issues• Investigation of possible data-driven machine learning solutions to build data migration mapping documents to transform and load UK pension scheme data - reducing human error and expediting the process• Provided consultancy to large private sector clients to build requirements for voice recognition software and automated customer support programs using large language models such as ChatGPT• Development and ongoing maintenance of client-facing dashboards• Leading client demonstrations and presenting solutions at conferences• Full product development life-cycle including release management onto multiple client sites• Stakeholder management, requirement documentation and conflict resolution

Liverpool, United Kingdom

• Advanced SQL, VBA, Python & and Excel for trend analysis and data investigation. • Problem-solving and solution design for a customer interface solution with built-in validations, checks and balances• Managing data migration projects; onboarding, cleansing and storing new pension scheme data from internal and external sources• Investigating the current situation against the problem (GAP analysis) using root cause analysis, workshops, interviews, observations and detailed document analysis• Perform stakeholder analysis, identifying differing perspectives and working towards achieving an activity model to use as a base to build user stories and elicit requirements.• Contributed to the development of several business case documents. Conducting cost-benefit analysis whilst exploring alternative solutions.• Stakeholder management, requirement documentation and conflict resolution.• Personally responsible for business analysis and documenting specifications for various other smaller enterprise-level projects including several specialised internal SQL/MS-based workflow systems.• Detailed acceptance scripts for UAT testing to ensure all validations and errors are correctly being picked up on incorrect data.• Responsible for analysing the existing civil service pension data quality, and creating a data dictionary of business terms for a new data warehouse solution. This work included developing UML business models to clarify conflicting terminology and concepts used by different business areas.• This role involved successfully managing stakeholders at all levels of the client businesses, working closely with clients to identify and document requirements accurately, and developing functional systems to satisfy client objectives.

London, United Kingdom

• Managed several multi-skilled teams to work towards operational goals and meet targets in line with financial regulator deadlines• Successfully implemented several projects including a large Microsoft Sharepoint workflow system as well as numerous updates to BAU software platforms in response to business demands.• Gathering requirements in response to changing business needs resulting from changes in FCO guidelines or new emerging workflows.• Communicating specifications to relevant developers and managers, maintaining good stakeholder relationships and reacting to issues whilst striving to meet proposed delivery dates.• Identifying potential issues with current guidance and processes and then working towards securing stakeholder sign-off to implement required changes.• Pre and post-change analysis, impact assessment, and risk analysis.• Delivering and presenting cross-site business reports to key stakeholders whilst suggesting possible changes based on BAU issues through root cause analysis, stakeholder feedback and testing.• Analyse current case handler processes, tacit knowledge, pressures and the need for workarounds. This uncovered undesired case handler behaviours and highlighted the need for change and a new approach to performance monitoring based on the root cause of case failures.• Working from project documentation to gather detailed requirements highlighting the need for an improved case handler performance analysis suite and worked with senior management to identify areas where increased monitoring and data are required.

Chester, United Kingdom

• Managing, designing and producing clear and concise reporting tools and dashboards alongside redesigning current business reporting processes to meet various stake holder demands.• Managing workflow delegation inline with business targets across the several large operating sites (3000 employees) in order to hit production targets in a target driven environment.• Teaching reporting techniques and development languages as well as current reporting processes to colleagues.• Tasked with training and enhancing existing customer-facing functionality. This was achieved through combining root cause analysis of current failings and drawing up new processes.

London, United Kingdom