Tom Blower Email & Phone Number

With over 16 years of experience in customer service, I am passionate about delivering high-quality solutions and support to our clients. As the Head of Customer Service Performance and Delivery at LegalZoom UK, I lead a team of dedicated professionals who help customers access professional legal advice online. I have expertise in customer relationship management (CRM), manufacturing process improvement, and employee training, and I strive to continuously enhance our service standards, efficiency, and customer satisfaction.In my current role, I manage and coordinate the performance and delivery of customer service across multiple channels, including phone, email, chat, and social media. I also oversee the quality assurance, compliance, and reporting of customer service metrics and feedback. I work closely with other departments, such as product, marketing, sales, and legal, to ensure alignment and collaboration on customer service initiatives and projects. I have successfully implemented several process improvements, such as streamlining workflows, automating tasks, and optimizing resources, that have resulted in increased customer retention, loyalty, and referrals.

Listed skills include Team Leadership, Management, Customer Experience, Team Management, and 19 others.