• Provided technical support for partners by diagnosing issues remotely and on-site, handling pre-sales and post-installation queries, and delivering product training.• Collaborated with head office in China to resolve regional issues and ensure customer satisfaction.• Ensured operational efficiency of battery systems and coordinated with installers for installations and spare parts delivery.

• Provided technical support for pre-sales and post-installation inquiries via phone, email, and on-site visits.• Assisted sales team with system design, attended trade shows to showcase technical knowledge, and delivered product training.• Ensured customer satisfaction by maintaining operational battery systems and resolving installation issues promptly.

• Managed the technical aspects of beverage installation in the licensed trade, from initial survey to completion, ensuring customer satisfaction.• Coordinated with head office and customers to ensure smooth installation and commissioning processes.• Allocated service jobs based on location and skillset, meeting company SLA's for timely responses.

Covering the Leicestershire area promoting sales growth for Newy & Eyre. Actively searching for new opportunities within the existing client base and bringing new accounts on board. As a qualified electrician and having worked in many disciplines, not only can I advise customers on our products I have first hand experience of the trade so can also offer advice.

Continuing on the skills from my internal assessor role, this was externally focused, visiting apprentices and companies on site to guide them in to gaining their electrical qualifications.

Employed as a Technician covering the Electrical department, my duties included construction and repair of test rigs, stores management (inc liaising with suppliers and negotiating prices and terms) and helping out in workshops. I gained an assessing qualification which enabled me to progress to Internal Trainer Assessor, where my duties included teaching, assessing and mentoring students that were commencing an electrical apprenticeship.

Managing electrical projects from design, quotation, installation through to aftercare.

Managing approx 2500 accounts.Planned, conducted and recorded customer visits and activitiesConsistently identified and exploited opportunities to grow the business through product/service solutionsAnalysed customer database to monitor accounts performance and set appropriate activitiesTo drive significant growth by co-ordinating the management of key customer relationships dealing at all levels from Buyer’s & Engineers through to Project’s and Director’s.Compiled local market intelligence to continually develop product/service offerGenerated sales revenue through opportunity selling and use of promotional marketingEffective area management and strategic planning to fully utilise face to face selling time

Self Employed Electrician employing up to 8 contractors and running projects up to £250,000. Responsible for the full project lifecycle, covering customer management, design, estimation, quotation, materials management, installation through to commissioning and billing.

Contracting electrician working in various types of commercial installations.