Tom Bony Email & Phone Number

Rosh Haayin, Il

Ramat Gan, Tel Aviv District, Israel

•IT Team Member at Elementor company, Managed approximately 400 users, Worked in a SaaS environment with a domain based on Okta and Google Workspace , SAML SSO . Conducted most of the work in English. Collaborated with users locally and globally.• Responsible for Providing Assistance to Computer System Users - On-Site and Remote. Handled Hardware and Software Issues on Mac and Windows Computers (Organization Predominantly Using Mac). Handled Various Communication Issues and Managed the Organization's Network. • Regular Interaction with Various Management Systems: JAMF, Okta, Jira, HiBob, Intune, etc.., Including Provisioning and Revoking Users' Permissions. • Full Inventory Management of IT Equipment, Equipment Mapping, Procurement Orders, Supplier Collaboration, etc. • Structured Knowledge Base Development for the IT Team and All Users - Extensive Experience Particularly in Writing Technical Guides. •Significant Responsibility in Onboarding / Offboarding Processes. • Responsibility for Conference Rooms, Executive Meetings, and Various Events such as All-Hands. Managing Calls with Numerous Participants (100 and Above) via Zoom and/or Google. Worked with Communication Systems such as Poly.

Azriel, Center District, Israel

 Full responsibility for providing assistance to computer system users for all organizationemployees of Azrieli.com. Handling hardware and software troubleshooting, providing front-end and remote support,managing a network of 110 employees. Responsible for installing computer systems. Managing IT inventory, equipment mapping, purchase orders, and working with vendors/suppliers. Responsible for handling partner issues and troubleshooting management meetings. Responsible for performing control, partner handling, and troubleshooting of the company'slocal and virtual servers. Full responsibility for the On/Off boarding domain. High responsibility for data security of the organization. Managing the IT department's database and CRM systems. Building a structured knowledge base for new IT personnel in the company.