Tom Bourke Email & Phone Number

• Provide guidance and support to Level 3 support Engineers in resolving manufacturing issues.• Report on KPIs and identify and lead efforts to improve First Pass Yield.• Liaise with factory teams and different functional groups to improve our processes and reduce failure instances.

Limerick, Ireland

Investigate and resolve customer quality issues in a timely manner.Co-ordinate activities that are required to implement resolution of issues on customer site.Update customers regarding the status of quality issues or any other requests.Implement and report on CLCA to ensure that issue does not re-occur in the future.

Limerick, Ireland

• Provide Level 3 support for troubleshooting and solving configuration services factory issues.• Engage with IT/Process/Technology teams to improve/enhance existing tools, processes.• Liaise with factory teams and different functional groups to quickly resolve issues affecting CS orders in factory. Drive CLCAs to ensure that issues do not re-occur.

Limerick, Ireland

 Set-up custom factory solutions for Dell's large corporate customers across all platforms. This includes providing solutions in three main areas – Asset Tagging, Software and Hardware. Develop scripts and test diagnostics to integrate CFI customer software requirements in factory environment. I have led and been a core team member for CFI projects, both global and local. Complete engineering development of customer accounts within agreed lead-times.

Limerick, Ireland

 Drive First Pass Yield and productivity improvements through enhancement of the test process. Work with PG & NPI to design a diagnostic test process that fits productivity and quality goals. Minimize downtime associated with diagnostic content and processes.Main achievements: Worked with NPI on the introduction of 20 new notebook platforms. Met deadlines to ensure that diagnostic tests were ready for deployment to factory and that all new products met FPY requirements before they were signed off for customer orders to be placed.

Limerick. Ireland

Work with multiple departments (Test Engineering, NPI, Process Eng., Quality, IT, etc) to drive the closure of outstanding production issues.∙ Supervision of 6-8 Manufacturing Support Technicians. This included performance reviews, creating development plans for techs and management of attendance levels. I was also responsible for the recruitment and training of new technicians to the group.

Limerick, Ireland

As a Lead Tech additional responsibilities included –∙ Ensuring that our department had full cover on-site at all times.∙ Provide guidance and training on more complex issues to other Manufacturing Support Technicians.∙ Involvement in larger scale engineering projects involving multiple departments.

Limerick, Ireland

Main function is 1st/2nd level investigation of issues impacting line and troubleshooting of test failures affecting customer orders.∙ Provide support to Test Eng. Department, and work with Test Engineers to introduce new test processes to operations.∙ Responsible for maintenance and updating of many of the computer systems used by production operators.∙ Monitoring of FPY fallout due to deficiencies in the factory test process and implementing changes to the process to improve FPY. Investigate hardware SPC fallout.∙ Use knowledge of factory processes to provide a link between other departments – NPI, Quality, Test Eng, Process Eng., etc.

Hauppauge, Ny, Usa

 Initially worked for a year and a half as a Junior Process Engineer while the company was in start-up phase.  I later had the dual role of Production Supervisor and Process Engineer on the night-shift with a crew of 8 to oversee. I managed both production line and quality/process technicians, was required to meet production targets without compromising quality. Managed all training and development requirements of employees on my shift.

Postgraduate Certificate In Technology Management, Engineering, Merit

Modules include -- 'Problem solving and improvement: Quality and other approaches', 'Technology Management: an integrative approach'.

Bachelor Of Science (Bsc), Electrical And Electronics Engineering