Tom Boyle

Tom Boyle Email and Phone Number

Technical Account Manager @ Comgy
Berlin, DE
Tom Boyle's Location
Berlin, Berlin, Germany, Germany
Tom Boyle's Contact Details

Tom Boyle work email

Tom Boyle personal email

n/a
About Tom Boyle

Tom Boyle is a Technical Account Manager at Comgy. He possess expertise in search engine optimization, data analysis, microsoft excel, product management, customer service. He is proficient in Spanish and German. Colleagues describe him as "I was fortunate enough to work with Tom for 4 years on two critical areas that are fundamental towards growth at ResearchGate - the logged out pages inc sign-up funnel and technical SEO work, and content ingestion. In both areas Tom's ability to wear multiple hats of data analyst, account manager, product manager and chief tinkerer were key to many successful A/B experiments and partner onboarding. His data-driven approach dictated which levers we chose to pull - many of which led to a measurably positive impact on the platform - both for our users, partners, and the bottom-line. Tom has a marvellous growth mindset. He is full of ideas on how to both to boost web traffic as well as translate that into increased user sign-up. He is business-oriented, keeps his finger on the pulse of industry developments and is never short of a quip or three - usually at his own expense - to start the day off right and keep the mood light. He's not shy about putting in the graft behind the scenes(read: crossteam aligning, legal, backlog grooming, OKR planning etc...) to set the team up for success. I would be very happy to work with him again!"

Tom Boyle's Current Company Details
Comgy

Comgy

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Technical Account Manager
Berlin, DE
Tom Boyle Work Experience Details
  • Comgy
    Technical Account Manager
    Comgy
    Berlin, De
  • Comgy
    Technical Account Manager
    Comgy Jul 2024 - Present
    Berlin, Germany
    Primary bilingual customer contact point with a focus on technical issues. Driving customer success, revamping and defining Account Management processes, acting as the bridge between our customers and our tech teams, developing monitoring to enable proactive customer management and providing product input to shape our product to our customer's current and future needs.
  • Researchgate
    Senior Product Manager
    Researchgate Apr 2018 - Dec 2023
    Berlin, Germany
    Senior Product Manager for the team that scaled and decoupled from engineering effort data ingestion pipelines to increase content available for our researchers by 1 million+ each quarter, while working closely with our B2B customers to both define requirements and set operational procedures. The space was also constrained in the legal domain, adding additional complexity that had to be navigated.Responsible for the cross-functional team that designed and built a subscription sign-up flow, integrated third party components and remained compliant with all applicable laws regarding payments across multiple domains. On time :)Product Manager of a Growth/SEO, 170M+ indexed pages, 300% growth in traffic over 3 years. Responsible for setting platform SEO strategy.
  • Researchgate
    Product Analyst
    Researchgate Apr 2017 - Apr 2018
    Berlin Area, Germany
    Developed new and maintained existing SEO reporting dashboards and flows. Responsible for analyzing and conceiving new A / B experiments, and providing high quality insights to drive SEO strategy.Keyword analysis was also later a part of this role.
  • Researchgate
    Technical Community Support Manager
    Researchgate Apr 2015 - Apr 2017
    Berlin Area, Germany
    Responsible for the Customer Support team at ResearchGate. Developed an empathetic and productive team focused on representing main user pain points to the wider org. Devising, calculating and maintaining KPIs to describe Support team performance. Using empathy and exploratory data analysis to identify root causes of user unhappiness, resulting in a reduction of incoming user issues over a 2 year period by over 60%. Communicating to product teams why solving this problem will benefit both the company and their own OKRs, bringing development teams closer to the 'user pain'.Prototyped and built low-fi versions of automation to handle resolution of high-volume issues in Selenium and VBA which resulted in a 40% reduction in time spent on user requests, allowing us to focus on investigating the underlying issues and addressing them in combination with the Product org.
  • Researchgate
    Data Quality Specialist
    Researchgate Oct 2014 - Apr 2015
    Berlin, Germany
    - Manual resolving of reported data issues- Side development of tooling to facilitate this process- Further development to automate certain tasks, resulting in the reducing of backlog by 20k items, saving ~800hrs work.
  • Leibniz Universität Hannover
    Wissenschaftliche Hilfskraft
    Leibniz Universität Hannover Sep 2013 - Dec 2020
    Primarily proofreading for language of Aeronautical Engineering papers before publication. For a time I also taught an "English for Engineers" course to postDoc level students of varying levels of English ability.
  • Dublin Inn Gmbh
    Bartender
    Dublin Inn Gmbh Feb 2012 - Feb 2014
    Hannover, Lower Saxony, Germany
    Responsible for:- Customer satisfaction- Taking orders from bar patrons - Taking reservations- Preparing and serving appetizers- Fulfilling multiple orders from said patrons and wait staff orders simultaneously- Ensuring sufficient stock, based on sales expectations for different days / events- Organizing wait staff to ensure timely service for all patrons- Entertainment (Music, Kareoke nights, ensuring multiple Sporting events are shown correctly across all TVs/projectors- Bar security
  • Freelance
    Work & Travel
    Freelance Oct 2009 - Feb 2012
    Australia, Indonesia, Malaysia, Thailand, Laos, Vietnam
    Two and a half years of working and travelling, experiencing different cultures, working a myriad of different jobs, primarily in agriculture and gastronomy.
  • Thales
    Student Systems Engineer
    Thales Jan 2009 - Jun 2009
    Glasgow, Scotland, United Kingdom
    A 6 month embedding in Thales Optronics Glasgow to perform and write my Masters thesis.- A technical analysis of a control system was performed - Optimizations were developed and iterated upon by testing on a prototype- Further work was recommended to further improve
  • Aena
    Student Engineer
    Aena Jul 2008 - Sep 2008
    Barcelona, Catalonia, Spain
    Summer internship organized through IAESTE- assisted in monitoring and organizing renovation work at Aeropuerto del Prat, Barcelona- produced reports detailing progress through roadmaps

Tom Boyle Skills

Search Engine Optimization Data Analysis Microsoft Excel Product Management Customer Service

Tom Boyle Education Details

Frequently Asked Questions about Tom Boyle

What company does Tom Boyle work for?

Tom Boyle works for Comgy

What is Tom Boyle's role at the current company?

Tom Boyle's current role is Technical Account Manager.

What is Tom Boyle's email address?

Tom Boyle's email address is di****@****ail.com

What schools did Tom Boyle attend?

Tom Boyle attended University Of Glasgow.

What skills is Tom Boyle known for?

Tom Boyle has skills like Search Engine Optimization, Data Analysis, Microsoft Excel, Product Management, Customer Service.

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