Deliver seamless integration strategies and partnership engagement with new clients in all maritime related markets. Specialize in holistic health and medical programs as a leader in the Maritime industry.

Created memorable, luxury hospitality experiences for guests and ensured satisfaction by leading, supervising, directing, and developing team members across global shipboard operations.

Responsible for delivering operational results and driving operational performance for hotel across the Celebrity Fleet. Worked with senior brand leaders to develop and implement brand standards and operational excellence strategies including process improvement and efficiencies.

Supports and financially accountable during the development, conception, building, and introduction phases of all new Celebrity Cruises Modernization and Revolution projects. Responsible for managing the $500M Modernization project and supporting other Revolution projects. Represents all functions within Hotel Operations during all phases, to ensure the highest quality Celebrity Cruises Vacation Experience. Key leader in the execution of all elements, whether hotel operations, inaugural events, shipboard media work, logistics, regulatory processes to ensure that the ship delivers high quality vacation experience as well as it¿s critical return of investment from its earliest moments of operation. Plays a key role in helping keep Celebrity Cruises at the pinnacle of the Modern Luxury Market and relevant to our current and potential guests as they make their vacation decision.

Lead Rooms Division for a premium global fleet of cruise ships. Strive to operate shipboard Guest Relations and Housekeeping with excellence, optimizing efficiency and continuously identifying opportunities to streamline and improve business processes. Attract, develop, retain and grow best in class talent lead by empathetic, autonomous leadership.

Lead hotel operations for a premium global fleet of cruise ships. Strive to operate with excellence, optimize efficiency and continuously identify opportunities to streamline and improve business processes. Attract, develop, retain and grow best in class talent lead by empathetic, autonomous leadership.

Exceeded customer service and guest resolution targets while consistently achieving and exceeding targeted revenue and expense goals by managing the entire Hotel Operations team with 8 direct reports and 900 employees.Oversaw the delivery of quality guest services and amenities, as well as addressing guests concerns and resolving issues effectively.Supported and collaborated with Humans Resources for recruiting, training, and employee development.Executed business operating budgets and competitive program plans.

Managed all day-to-day operations and provided strategic direction for a 215-guest room luxury lifestyle hotel in downtown Chicago with 85 employees and $15M in annual revenues.Led successful transition and re-branding of hotel as an upscale, premium lifestyle property following its sale to Affinia Chicago by the Fitzpatrick Hotel.Managed $35M renovation that included meeting spaces, a signature restaurant, and infrastructureimprovements. Integrated Townhouse Restaurant Group and Marcus Samuelson into the Food and Beverage operations.Fostered an environment that increased associate engagement throughout an extensive renovation by achieving superior customer satisfaction scores.