Tom Brien Email & Phone Number

Chicago, IL

Chicago, IL

• Served as a liaison between customer sales team and carrier brokering team to gauge capacity and select loads and lanes to maximize profit and provide outstanding service to customers
• Handled all operations for several major accounts, including Owens Corning, Covestro, Inbev/Anheuser-Busch, and Alcoa/Arconic, reporting tracking notes, establishing pickup and delivery appointments, and utilizing each.
• Analyzed data from hundreds of Anheuser-Busch loads to determine causes of late pick-ups and formulate a plan to improve on-time pickup percentage
• Managed and oversaw a major overhaul of the Chicago and Burr Ridge offices’ tracking department, reducing late pickups by over 20% within one month of launching new protocols
• Received an award for outstanding performance during tracking overhaul
• Wrote new standard operating procedure guides and developed reference charts for office-wide use and training of all new employees

Teach clients about learning theory and positive reinforcement-based teaching to safely bring about permanent, desired change in their pets behaviorDrive class sales daily to exceed sales compsAssist customers on the sales floor in finding solutions for their needs, recommending products and services as well as offering advice on implementing solutions

Maintain a safe environment by handling animals with careSupervise large groups of off-leash dogsProvide outstanding customer service in interactions with clientsTake meticulous notes on dog health and behavior for communication to pet parents

Check in and check out guests using proprietary computer programProvide exceptional customer service to clients over the phone or in personSupervise dog daycare playgroupsFeed and clean up after hotel guestsSell training classes on behalf of the training staff

Cared for pets in clients homes as daily dog walker and overnight house and pet sitterLogged activity of every walk or overnight stay, dailyAdministered medication where necessaryIndependently planned routes, checked in, and logged activities with main office through phone application

Provide exceptional customer service in a high-end retail environmentMaintain a clean work space during fast-paced shiftDescribe in detail and sell fine cheeses, wines, charcuterie, and accoutrementsShow a high level of care to expensive and delicate products to ensure salability

• Recipient of the Mystery Shopper Award
• Responsible for coordinating and implementing all duties in regards to meat department stock,organization, daily cleanings, special orders, and product rotation.
• Prepares seasoned, ready-to-cook dishes and merchandise daily. Chops and slices steaks, roasts, and awide variety of meats quickly and efficiently, with the highest level of cleanliness.
• Handles customer service and communicates all product knowledge to customers. Educates customers about cooking methods, different cuts of meat, and meal portioning.
• Arranges the displays in creative presentations to best market products and attract customers.
• Trains new team members in all procedures and food preparation equipment for the meat department.

• Led in the areas of Customer Service, Communications, and Marketing/Promotions. Served as informational guide to customers regarding all store product, providing excellent customer service.
• Organized product loads, stocked and arranged the sales floor continually with merchandise in creativeways to best market to customers.
• Tracked shortages and special orders of stock.

• Multi-tasked to greet and engage customers while answering any questions about the product and communicating clearly and positively while filling their orders.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Performed all cash register transactions quickly and accurately.
• Followed procedures for safe food preparation, assembly, and presentation. Thoroughly cleaned allwork equipment daily.

• Managed marketing research and census information using door-to-door sales presentations and properprotocols. Compiled daily reports of expense reports and appointments to an Intake Coordinator.
• Was promoted within two months to Co-Crew Leader. Served as liaison between District Supervisors and enumerators.
• Monitored and instructed enumerators to re-collect any incomplete or inaccurate information.