Tom Bruce Email & Phone Number

St John’S, Newfoundland And Labrador, Canada

St. John'S, Newfoundland And Labrador

St. John'S, Nl

Newfoundland And Labrador, Canada

 Ensured the safety of all individuals involved in any IM projects or day to day operations. Determined and enforced project processes that governed the management and protection of information assets. Identified the necessary training requirements for IM tools were implemented for project use and coordinated training activities. Ensured Information Technology related resources servicing the project provided such as level of service met project requirements and that project timelines were not unduly affected by technology outages. Created and maintained incident/problem management and escalation processes to ensure that all service level agreements business focused. Facilitated project closeout activities as they pertain to IM systems including the development of the project’s archival procedures and coordination of the IM systems, data and document handover to the customer. Adhered to the principle of planning, executing, measuring and adjusting in order to ensure the success of implemented systems and procedures, and ensured the development of a fit-for-purpose information management environment on the project.

St. John'S Nl

 Managed the IT/IS team, including; network, server, communication, desktop support and service desk personnel in a multi-location, WAN/LAN environment. Managed IT projects throughout the execution of the Hebron project. Provided guidance and leadership to IT/IS staff and ensured that all work was completed safely and within defined Service Level Agreements. Developed and maintained KKC IT Service desk and worked with departments to ensure that Service Level Agreements were continuously met and implemented changes, whenever necessary, to these agreements. Reviewed service desk metrics and provided these metrics to senior management to ensure that KKC received satisfactory service. Procured all IT/IM hardware/software and ensured that all critical infrastructure support agreements were up to date. Worked with several project disciplines/departments to implement IT solutions to meet project requirements including; Collaborative solutions, Payroll/Time Management, Tool Tracking, PAGA, CCTV, Access Control, Telephony and Radio Systems. Developed, with input from departmental leads, and maintained the project MS SharePoint intranet site. Developed and managed KKC IM/IT budget. Created and maintained IM technical and procedural documentation including; disaster recovery/business resumption, IT acceptable use, mobile device, service desk work instruction and escalation policies.  Participated as a member of the Emergency Operations Centre (EOC) and Incident Command Centre (ICC) teams to oversee emergency incidents.  Provided 24x7 on call support.  Administered project storage (SAN), VMware vSphere 5.5/6 and Windows Server infrastructure as well as project Cisco VoIP phone systems.

Provided technical consulting to both internal and external project initiativesManaged projects within the OCIO project lifecyclesProvided technical support to the project implementation team.Provided technical knowledge to senior management for decision making on department direction for various technologies.Completed security audits and lockdown procedures on Windows Servers.

Worked with stakeholders to prioritize project and departmental IT/IM initiatives and provided recommendations on new technologies to keep projects/corporate IT infrastructure and policies current.Managed network, server and end user services Provided IT/IM estimates to project estimators during the project bidding process for all IT/IM related costs.Liaised with external vendors to ensure that all Kiewit service/licensing/warranty agreements were up to date.Implemented and supported district Storage Area Network (SAN) arrays spanning Quebec and Ontario.Procured, implemented and maintained IT/IM service desk solution for the Eastern Canada District.Continuous analysis of all server and network equipment relating to industry security best practices.

Supported desktop/server environment for CRA/CBSA offices located in both St. John’s and Mount Pearl.Provided second/third line support for various IT issues.Implemented security policies as communicated by CRA headquarters.Reviewed Remedy tickets for incident management and escalation analysis.Provided technical guidance to team leads and management on various projects and support issues.

Installed/Administered Windows 2000/2003 server infrastructure.Supported, analyzed, and designed storage requirements and performed long-term strategic planning to position storage infrastructure for emerging technologies.Documented and maintained information on storage/server solutions, performance and proceduresDeveloped and Supported Infrastructure Change Management, project management and incident management processes.Developed and executed IT projects. Built and maintained relationships with client departments as to keep focus on trend analysis of client needs to grow the infrastructure suitable to future plans.On-call support for after hour issues. Escalated to and interacted with vendors as required to resolve storage and system incidents.Implemented security and supported initiatives with regards to information management.Implemented and Supported Enterprise backup infrastructure.Supported HP-UX 11.x Clustered environment. Platform for SAP R/3 & R&D environments. Supported corporate fax service. Both from Lotus notes and SAP.Wrote backup/recovery and storage/server infrastructure documents for compliance with SOX standards.Supported Enterprise storage (EVA/ file & print cluster) and blade servers in Caldicot, UK.