Manage dispatch center for a 121 scheduled air carrier (DHC6 land and seaplane versions, Saab 340B fleet) during a growth period (80% growth in fleet size, more than doubled passenger capacity, and nearly doubled the number of daily operations). Revised and implemented dispatch procedures and documentation (portions of the GOM and rewrote Dispatch Handbook) for certification approval of new aircraft(SF34). Obtained FAA approval for revised Dispatcher training curricula and Adverse Weather reporting program. Guided implementation of new flight planning/release, and crew/aircraft scheduling and flight following software systems. Developed plans for SOCC creation, staffing, and training, RoIP network for positive operational control, and ASD implementation.

Manage flight operations center for a 121-type scheduled air carrier. Implemented flight planning and scheduling systems, processes and procedures for compliance with Afghan CAR's in accordance with ICAO SARP's. Developed automated weight and balance/load control programs for MD80's and A320. Operations liaison for carrier with local Civil Aviation Authority and ISAF. Developed and delivered training programs for flight operations officers, indoctrination programs for flight crews, and English-language flight line driver training.

Duty controller in flight operations control center for an on-demand all cargo carrier (A300 and B747 fleets), coordinating the efforts of dispatch, crew scheduling, and flight scheduling. Establish initial and transition training curriculums for licensed dispatchers, and incorporate into the approved Operations Manual.

Develop and deliver dispatch recurrent training program customized for 121-type airline. Developed tools and procedures to re-establish operational control over scheduled passenger flight operations in accordance with standard and recommended practices.

Developed and delivered coursework in English for In-Flight Service, Aviation Information Systems, Human Factors in Aviation Management, and conducted a senior-level Seminar in Aviation Business.

Developed and delivered training in Aviation English for ab initio fixed and rotary wing pilot candidates. Developed and refined independent FTD-based tools for assessing ICAO language proficiency requirements. Developed and delivered training in aeronautical knowledge areas required for pilot licensing under ICAO Annex 1.Developed and delivered multinational ICAO TRAINAIR packages for ICAO Fellowship program in Human Factors for Aviation Operations and Crew Resource Management for Dispatchers.

Computer Studies instructor in the mini-English Program for students M1 – M3 (grades 7-9). Developed curriculum and coursework in accordance with OBE and ITEA standards. Instructed in English Conversation for students in M5-M6 (grades 11-12).

Ground and flight instruction for all ASEL ratings under structured (Part 141 - Jeppesen) and customized (Part 61) curricula. 100% Initial checkride pass rate for primary, instrument, and CFII students.ATP candidate preparation.Advanced avionics familiarizations.Specialist in Latin American transitions.Miscellaneous commercial pilot missions (PIC and FO).

Served as a line-of-business CIO for the prime wholesale lending subsidiary. Responsible for production support and maintenance of existing platform, new systems development, and coordinating efforts for IT infrastructure development and support for subsidiary corporate workgroups, and 38 satellite locations nationwide.Capital and Operating budget responsibility, with a staff of 20, supplemented by contractors and corporate IT resources. Implemented standard development and deployment processes.

Faculty position in the Computer Information Systems department. Developed and delivered college-credit coursework in Introduction to Computers classes. The classes include both lecture and laboratory components. The laboratory section was focus on preparing students in the use of various Microsoft Office applications. Also developed and delivered a community education seminar on Microsoft PowerPoint.

Significant engagement as a “conversion advocate” during the conversion and integration of the largest mortgage servicing portfolio conversion ever accomplished. Primary project management duties during the conversion included: overseeing the establishment of the outsourced processing environment for the primary servicing application; coordinating the integration of the client’s downstream information processing systems to support the new portfolio and business operations; coordinating the development of custom applications to support new business requirements; establishing and extending data interchanges between the client and its vendors and customers.

Corporate IT advocate for the mortgage servicing business unit. Managed all applications support, design, and development services (internal and external) for the business unit. Provided technical and economic assessment of systems solutions and emerging technologies to support business goals.Assisted in business process re-engineering in customer service, collections, and cashiering.Development of e-commerce strategies, including payment system responsible for $1.2M in annual fee income.

Marine Transport & TourismVessel Construction and LicensingSmall-boat fishing charter (Osa Peninsula, Rio Sierpe, Isla de Caño)Freight Renewable Energy DevelopmentObtained second duty-free renewable energy equipment import license issued in Costa Rica (Sistemas de Energia Eficientes, S.A.)System design Co-generation (wind and micro-hydro) feasibility studiesTextile Manufacturing Operations and Management (Ocean Pacific, Textiles Paraiso, S.A.)

Successful in meeting revenue, cost-control, and client satisfaction objectives, with on-time and under-budget completion of multiple, simultaneous short and long-term projects for delivery of procedural and automated business system solutions to the mortgage banking industry.As Senior Business AnalystProvided consulting service and business solutions to the mortgage banking industry in the operational areas of accounting, finance, customer service, collections, executive decision support systems, funds transfers, and secondary marketing. As Systems EngineerResponsible for senior level technical support for software (both system and application), hardware, network, and telecommunications equipment and services for banking clients located throughout the United States, Puerto Rico, and Guam. Participated in the development and implementation of one of the largest private satellite networks in the United States that replaced leased-line services from traditional carriers.

Subcontractor to the Applied Physics Laboratory of Johns Hopkins University. Responsible for the operations and maintenance of a data reduction and analysis center dedicated to independent performance evaluation of ballistic missile systems, Eastern Test Range safety systems, and various ocean and space-based scientific experiments.