Tom Byrne Email & Phone Number

- Day to day liaison for more 90+ clubs across 50+ venues- Seasonal and Annual Allocation License management- development and organisation of material for the Recreation & Leisure (Advisory Committee)- Support and liaison of the capital works plan for Leisure reserves and sporting pavilions

SportsGrad is building a global network of future industryleaders. Together we are a community of highly motivatedand innovative individuals, creating opportunity forourselves and our wider communities. SportsGrad helps tostrengthen those qualities and grows those connections.

• Responding to enquiries, providing product information and resolving issues via phone and in store • Processing Telstra contracts using CRM software (SalesForce, Seibel)• Ensuring visual merchandising and promotional directives are adhered to• Document preparation, data entry merchandise ordering and set up in store • Facilitating sales and upselling of goods and services through staff coaching

Melbourne, Victoria, Australia

- Managing Client Accounts to improve client retention and account growth to improve revenue- Supporting product changes to software to ensure compatibility of software for clients- Escalating external queries and support requests for a timely response- Developing cosmetic configuration changes for clients to improve the efficacy of the software provided

 Private basketball league with South East Super League, an NBA style draft system. Players are selected for a team and play a 12 week season, including host trades and free agent pick-ups. GM responsibilities include team building, player trades, scheduling games and training, hosting weekly podcast, providing guidance on player recruitment, hosting training sessions and filming games to assist players to improve their game sense.

• Providing customers with detailed information on their general insurance needs• Handling high volume inbound and outbound telephone sales calls• Processing sales using CRM software (DisC and Salesforce)• Effectively managing and resolving customer issues • Exceeding sales KPIs every month outside of initial month by an average of 12%.• Document preparation, data entry and general administration tasks

Melbourne, Australia

Accountable as a support officer for the CEO which included a multitude of roles anywhere from policy development, booking and confirming meetings, department audits and customer enquiries.

Chelsea Heights

• Managing the store whilst on shift, including staff supervision and training, handling escalated issues and opening/close procedures of store• Providing excellence in customer service, handling enquiries and advising on product choices • Sales and upselling of liquor products, Exceeding member sign up KPI’s by 11% and weekly sales targets by 7%• Processing payments and completing end of day register and safe reconciliation and reporting• Training to manipulate and consolidate… Show more • Managing the store whilst on shift, including staff supervision and training, handling escalated issues and opening/close procedures of store• Providing excellence in customer service, handling enquiries and advising on product choices • Sales and upselling of liquor products, Exceeding member sign up KPI’s by 11% and weekly sales targets by 7%• Processing payments and completing end of day register and safe reconciliation and reporting• Training to manipulate and consolidate stock of store as well as procurement of stock• Employee of the month award achieved 3 times Show less

1/2 Torca Terrace

Completing an internship program over 12 weeks with Virtus Human Performance, including roles such as exercise programming and strength and conditioning coaching. Virtus aspires to bring strength and conditioning to all by providing rehabilitation services, nutrition and diet advice, physiotherapy and tailored strength training programs.Currently working with students from a local school to help teach and begin their career as fitness professionals and providing an insight into the… Show more Completing an internship program over 12 weeks with Virtus Human Performance, including roles such as exercise programming and strength and conditioning coaching. Virtus aspires to bring strength and conditioning to all by providing rehabilitation services, nutrition and diet advice, physiotherapy and tailored strength training programs.Currently working with students from a local school to help teach and begin their career as fitness professionals and providing an insight into the fitness industry. Show less

Mount Eliza

Each year as a former student, I return to my High School to help out coaching boys basketball over the term 4 to term 1 season over the summer holiday in a volunteer capacity. These kids have been as young as 12 and as old as 17

Master'S Of Business, Sport And Fitness Administration/Management, Wam: 72 (Distinction Average)

- High distinction and distinction grades across Marketing Digital marketing, Social Media Marketing, Social Media Collaboration.

Bachelor'S Degree, Sports And Exercise

Vce Completion