Tom Canaday Email & Phone Number

Boston, Massachusetts, United States

- Became the manager of the Development Associate role.- Designed the Development Department's first dashboards for stakeholders to visualize key data sets in real time.- Implemented a new reporting process for the Major Donor program, streamlining staff management of key donor relationships.

Boston, Massachusetts, United States

- Improved Salesforce processes for online, check, bank transfer, and event donations.- Built and maintained easy-to-understand technical documentation for internal Salesforce use. - Led CSYL, a young professionals volunteer group, in planning events and outreach to grow Community Servings' network.

Cork, County Cork, Ireland

- Improved the product’s usability through planning and development of several onboarding features.- Managed two developer teams and prioritized implementation of new features and bug fixes.- Ensured user success by monitoring and improving features based on usage data and user interviews.

Cork, County Cork, Ireland

- Advocated for customers’ needs between Development, Product, and Customer Success departments.- Retained key accounts by resolving issues and proactively managing relationships with account holders.- Helped fellow teammates to succeed by training them in my areas of specialty.

Cork, County Cork, Ireland

- Provided optimal customer experience by quickly resolving escalated support issues.- Taught myself SQL to troubleshoot customer issues in the company database and error logs.- Built customer relationships by acting as primary point of contact for customers using my areas of specialty in the software.

Galway, County Galway, Ireland

- Assisted customers with support questions via email, screenshare, and phones.- Helped new users to succeed by hosting twice-weekly onboarding webinars.

Galway, County Galway, Ireland

- Provided a friendly face to customers and made them excellent sandwiches.- Kept lines moving by preparing up to five coffee orders at once.

Belmont, Massachusetts, United States

- Kept all customers happy by preparing a wide variety of sandwiches, grill food, and desserts.- Ensured the snack bar ran smoothly by prioritizing customer orders, bussing tables, and kitchen cleaning- Kept the snack bar well stocked by managing inventory of food and supplies.

Middlebury, Vermont, United States

- Owned production of a short claymation film by writing, building the set, animating, and editing it.- Assembled and directed team of voice actors, additional artists, and sound editor.- Link to film: https://vimeo.com/218387299.

Middlebury, Vermont, United States

- Helped professors and college organizations by writing, shooting, and editing short videos.- Upskilled my fellow Digital Media Tutors by providing training in Adobe Premiere.- Mastered a wide variety of programs and assisted fellow students with time-sensitive digital media projects.

Middlebury, Vermont, United States

- Helped other students to succeed in class by teaching how to develop idea quality and essay structure.- Developed relationships and became a trusted advisor over the course of each semester or year.

Boston, Massachusetts, United States

- Publicized Antiques Roadshow (TV show) with launching and optimizing a new website.- Guaranteed interesting, quality content by researching web series shorts.- Ensured easy archival research for future employees by creating metadata for old Antiques Roadshow footage.

Cambridge, Massachusetts, United States

- Provided quality visuals by researching and selecting archival footage and photographs for a wide range of projects.- Researched archival newspapers in university databases.- Projects worked on include The Unknown Known (film); A Wilderness of Error (book); Interviews with Nobel Peace Prize Laureates (webseries); Wormwood (TV show).