Work as part of the ICT implementation team with primary responsibility for the delivery of mobile technology/working across Volker Wessels UK.

I work as part of a small team dedicated to the implementation of communication and people engagement programmes to over 5500 people in 36 countries. I maintain and foster working relationships with engagement partners across the globe to ensure successful implementation of Group, divisional and business specific communications and engagement activity.• Working to time and financial constraints • Manage multiple stakeholders across global divisions and functions with differing culture values • Author communications for Global Heads of Business and created, edited and published news stories for global business audiences.• Manage annual staff survey including building hierarchies and report specifications for senior leaders in regions• Lead the divisional community investment programme globally for c. 24,000 staff and ensure all community events meet Group policy and health and safety or risk requirements.•Lead global engagement forums biweekly with colleagues from across the globe ensuring adoption of best practice and global alignment•Designed, implemented and maintain a new intranet site for the business successfully launched in September 2013

Underook an evaluation of the management capability of the card services department and create and implement a programme to improve management capability across the centre.• Conducting a capability analysis using existing and bespoke tools• Conducted observation and feedback sessions with all levels of management within the centre• Held 1:1 development discussions with each manager and created a personal development plan• Provide coaching on • Effective staff development discussions• Performance Management• Disciplinary management• Presentation skills• Coaching skills• First line manager development (am a lead assessor for the bank’s first line manager programme)

Implementation of training and development projects throughout Payment and Trade Operations including• Designing and delivering new ‘Driving Customer Experience’ training programme for business• Creating and implementing a learning and development tracker to identify needs and monitor budget spend• Project managed line management development programme for business to increase management capability.• Undertaking Training Needs Analysis• Design and implement Training policy within Payment and Trades Operations• Manage and evaluate training implementation across the business

I was responsible for the following working across a range of Bank areas and functions• Conducting training needs analysis• Developing new training material• Delivery and evaluation of training• Deputising for the training manager in their absence• Developed the telephony systems conversion training for NatWest telephony staff migrating onto the new RBS systems following the takeover in 2002