Tom Cantrell Email & Phone Number

Lansing, Michigan, United States

Work in the Agency Services division, as the Business Relations Manager providing IT support for the Michigan Department of Insurance and Financial Services (DIFS) and Licensing and Regulatory Affairs (LARA) Infrastructure. Responsibilities include overseeing large application modernization project (COREY), application support, day to day operations.

• DTMB Product Owner for $70 million MDOS Legacy Modernization ProjectPoint of contact for technology issues with the projectManage DTMB resources assigned to the projectAssisted in writing RFP and member of JEC for.
• State Administrative ManagerLead manager and coordinator for annual PCI compliance effortSecond level manager for Mainframe and web development teamsMember of joint DTMB/MDOS Project Prioritization Team which includes.
• Resource Manager for System Development and Application Development teamsSuccessfully implemented projects includes Remote Deposit Capture/Remote Cash Capture, Customer Flow Management, Virtual Hold and CDL.
• Other dutiesMember of the DTMB BA subcommittee for setting criteria to determine level classificationsWrite/Edit Statements of Work, Request for Proposals, Project Charters, Partnership Agreements, Position.

• Manage Agency Services Team for LARA-Bureau of Commercial Services Corporation DivisionAdministrative oversight and supervision of the Commercial Services Support Unit Provide guidance and leadership to staff of.

• Managed team of resources dedicated to support of the Michigan Business One Stop applicationCoordinate application support both internally and with One Stop Customer Assistance Center Oversee project deployment of One.

• Testing Manager, Business Analyst and Customer Assistance Center co-creator for creation of the Michigan Business One Stop
• Coordinated all aspects of Michigan Business One Stop application testingDirected testing staff during system testing which included assigning staff to test various components of the system, compiling results and.
• Business AnalystWorked with state agencies to gather requirements for future enhancements including bi-weekly User Group Meetings to facilitate discussionWrote detailed requirements documents for sign off by state.
• Co-creator One Stop Customer Assistance CenterReviewed bid proposals from outside vendorsWorked with agency staff to gather business support information for consolidating help functionAdvised MEDC on hardware needs for.
• Conducted application demonstrations for Governor Jennifer Granholm, the cabinet and numerous Agencies and Business Leaders across Michigan

• Managed advanced software support staff, QA team and frontline technical staffDeveloped and managed content for web site and on-line procedure knowledgebaseWrote more than 200 call handling policies/procedures Oversaw.

• Developed, managed and supervised MDOT's Information Technology support function. In the first year increased call handling by 900%Wrote project plan and implemented a new IT customer support function for entire.

• Training ManagerManaged staff of 30 trainersTrained classes on all Microsoft products, PageMaker, GroupWise and othersLiaison for PTD with clients including sales, complaint handling and course developmentMet routinely.

• Wrote campaign literature for 1994 electionCreated brochuresWrote radio scripts

Covered area sports and Spring Lake government

Performed all duties of sports department including writing articles, taking pictures and page layout

Journalism, Journalism

Journalism, Journali