Tom Cella Email and Phone Number
Tom Cella work email
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Tom Cella personal email
I am an IT, innovation and product development leader that is passionate about finding next generation solutions to today's problems.My areas of expertise include customer experience solutions, AI/ML, new product innovation, product design and deployment, innovation, building start-ups, and corporate strategy implementation. In addition, I leverage current trends such as Conversational AI, Big Data / Analytics, Internet of Things (IoT), OmniChannel, intelligent networks, cybersecurity, and more.
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Director Of Cx Delivery And EngagementElitecxSalt Lake City, Ut, Us
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Solutions ArchitectAvaamo Feb 2024 - Dec 2024Los Altos, California, UsConversational AI Solutions Architect at Avaamo. -
Sr. Sales EngineerUniphore Oct 2021 - Feb 2024Palo Alto , California, Us -
Co-Founder / CtoOmnilegion Technologies Nov 2019 - Oct 2021Salt Lake City, UsOmniLegion is a technology company that's on a mission to modernize and optimize your customer experience (CX). We build solutions that deflect unnecessary communication, optimize the in call experience and automate wherever possible. We are built on AWS and leverage Amazon Connect, Pinpoint, Lex, Polly and other artificial intelligence and machine learning tools to help you achieve your goals. -
Solution ArchitectNtt Jul 2019 - Nov 2019Chiyoda-Ku, Tokyo, JpNTT is a leading, global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For NTT, intelligent means data driven, connected, digital, and secure. As a global technology services provider, we employ 40,000 people across 57 countries. Together we enable the connected future. -
Solution ArchitectDimension Data Jun 2018 - Nov 2019Bryanston, Johannesburg, ZaDeveloping and enhancing IT solutions. -
Consulting EngineerDimension Data Apr 2014 - Nov 2019Valencia, Ca, UsConsulting Engineer in Professional Services with over 15 years experience deploying and supporting Cisco's Unified Communications and Customer Collaborations suite of software. -
Systems EngineerDimension Data Sep 2013 - Nov 2019Valencia, Ca, UsManage and support back-end data center systems with specialized skillset in Cisco UCS, VMware, EMC, NetApp and cloud services.
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Network EngineerDimension Data May 2008 - Sep 2013Valencia, Ca, UsManaged and supported customers using Cisco Unified Communications. My areas of expertise include Cisco Unified Contact Center Enterprise, and Unified Contact Center Express.
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PublisherRivals.Com Jun 2005 - Jul 2014UsFounder and publisher of UteZone.com, a network affiliate of Rivals.com (Yahoo! Sports). I manager the day to day operations of the webiste, as well as provide an editorial calendar and staff direction. I also write content that has been featured on Rivals.com, Sports Illustrated (SI.com), and USAToday. -
Senior ConsultantEloyalty Nov 2002 - May 2008Austin, Tx, UsCustomer Support Engineer at eLoyalty within the Cisco channel technology group. -
Cti EngineerProvidian Financial Nov 1998 - Nov 2002UsSystem Administration for Cisco ICM systems and sub-systems - Engineered, designed, and managed projects for voice systems including new call center installations. Researched and developed enhancements to ICM call routing system including but not limited to MCI TnT and Telera network IVR. Maintained and configured Windows 2000/NT servers as well as administered day-to-day operational issues involving database consistency and call routing integrity from IXC. Developed web-based system for operational analysis of network call flow. Designed and documented an upgrade process for the Enterprise SQL systems. Created and executed plan for phased migration of ICM system for maintenance packs and service releases. Designed and implemented a lab system for use in testing new call routing scripts, IVR scripts and new call center technology.
Tom Cella Skills
Tom Cella Education Details
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Salt Lake Community College
Frequently Asked Questions about Tom Cella
What company does Tom Cella work for?
Tom Cella works for Elitecx
What is Tom Cella's role at the current company?
Tom Cella's current role is Director of CX Delivery and Engagement.
What is Tom Cella's email address?
Tom Cella's email address is to****@****ata.com
What schools did Tom Cella attend?
Tom Cella attended Salt Lake Community College.
What are some of Tom Cella's interests?
Tom Cella has interest in Family, Electonic Music, Computers, Technology, Snowboarding, Camping, Fishing, Video Games.
What skills is Tom Cella known for?
Tom Cella has skills like Cisco Technologies, Cisco Call Manager, Data Center, Unified Communications, Voip, Ivr, Networking, Cti, Troubleshooting, Vmware, Managed Services, Cisco Ucs.
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