Tom Chandler Email and Phone Number

• Developed and maintained deployment pipelines using Jenkins and Puppet • Provided support for VM and Deployment process• Responsible for MOSAIQ and METRIQ builds based on support rotation• Assisted branching and merging of code based for releases

• Continued to support and development of applications acquired from PalabraApps. • Provided Tier 4 Support for MOSAIQ SmartClinic• Provided Tier 5 Support for MOSAIQ Voice and Teleport• Maintained PalabraApps Azure environment and assisted with transition to Elekta Azure environment• Developed build process in Azure Pipelines and worked to automate and document the install and upgrade process whenever possible.• Assisted with security initiatives for SmartClinic, Voice, and Teleport.• Functioned as Technical Product Owner for SmartClinic, Voice, and Teleport by working closely with the Product Manager to define technical requirements for enhancements and bug fixes.• Provided technical guidance to customers and project management during customer discovery calls and the go-live process.

• Developed and maintained Word Add-In using VSTO• Worked on foreign language support for C# and AutoHotkey applications.• Added enhancements to all merge and clone fields, including Dose Site Summary• Implementing cloning specific headings from eChart notes• Created merge field allow selection list when creating a document.• Implemented OCR and refined snip tool functionality.• Enhancements to startup and shutdown process, including automated backup and restore of Dragon profiles.• Created automated update process.• Responsible for triaging error logs and fixing identified bugs• Created ability to generate a Mosaiq mail message when approving a document• Created configuration utilities using C#• Second tier support • Assisted with training of existing support team• Performed customer installations of Palabra• Support and installation of Dragon Medical• Refined setup process using InnoSetup and AutoHotkey

• Continued to support The Regional Cancer Center in daily operations, including all roles and responsibilities as Application Programmer / Analyst

• Technical support for Mosaiq and related interfaces • Responsible for maintaining Mosaiq and SQL Servers• Responsible for creating custom reports from the clinical system using Crystal 10/11.• Worked to transfer RCC’s infusion service to UPMC Cancer Center infusion department at Hamot o Created custom pharmacy labels in Mosaiqo Created billing extract file for import into MediPaco Created automated import of MediPac account numbers into Mosaiq• Created data extracts from Mosaiqo Extracted data for PressGaneyo Created demographic and dictation extract from Mosaiqo Extracted billing data for radiology billing for Hamot and Saint Vincento Custom ADT data extract for Nuance ESS• Assisted with Palabra Implementation o Installed and configured Dragono Participated in Physician and Extender trainingo Responsible for Palabra testing and upgradeso First line support for issues with Palabra / Dragono Created and updated transcription templates in Word that contained Mosaiq and Palabra merge fieldso Member of the documentation workflow redesign project team• Developed custom in-house applications using Asp .Net and C#.o Created program to separate incoming faxes into single page TIFFs for indexing into the electronic medical record.o Automated extracts for integration with UPMC clinical systems.o Supplemented Mosaiq’s monitoring system with real time notification of patient location for clinical staffo Developed a program to extract a PDF copy of the complete medical record from MOSAIQ, with customizable outputo Developed custom applications with ODBC connections to MOSAIQ database to improve a variety of workflows• Implemented and Administered SharePoint 2010• Researched and implemented technical solutions in support of electronic medical records initiative.

• Assisted clients in defining their business flows and translating these results into a technical solution• Researched, recommended, and implemented technical solutions for clients• Provided clients with technical input during meetings with outside vendors • Created work proposals for external clients • Worked with internal and external clients to develop custom programming solutions using C# and ASP .Net• Responsible for technical implementation of Macola and e-Synergy• Configured and supported 3rd party applications for clients

• Responsible for hiring and training of new employees for production support• Responsible for project assignments and communication with requestors regarding projects• Handled employee work quality issues• Continued to perform all duties outlined in previous positions with RentWay as the need arose

• Acted as team lead for the production support team• Assisted in the new hire process as a technical interviewer• Provided technical assistance to other developers in Visual Basic, FoxPro, SQL and other languages as needed• Responsible for training new hires on production support team• Continued to perform duties outlined in previous positions with RentWay

• Responsible for supporting and enhancing RentWay’s revenue report utilized extensively by all levels of management• Provided detailed revenue files to accounting for monthly revenue reporting generated using FoxPro 2.6• Continued to perform duties outlined in the Programmer position

• Maintained and enhanced RentWay’s point of sale (POS) system using VB 6.0• Involved in top-level support for RentWay’s helpdesk as part of the production support team• Maintained, enhanced, and supported RentWay’s central purchasing system• Supported and enhanced the data processing applications in FoxPro 2.6 that provided the majority of daily reporting for store and home office personnel• Created new reports as needed using Visual FoxPro, FoxPro 2.6, and Visual Basic• Provided data for operational support and legal proceedings using SQL, Visual Basic, and FoxPro

• Designed and developed client side alarm monitoring application using Visual Basic• Ran against an Oracle 7.3 and Oracle 9 database• Contained a configurable graphic map with custom controls• Integrated with digital video recorder using C, including a web control• Designed and developed access control and monitoring interface using Visual Basic• Automated distribution process using Perl and batch files• Automated upgrade process using InstallShield• Responsible for maintaining client and server installation using InstallShield 5.5