Tom Chen Email & Phone Number

Texas, United States

United States

United States

Dallas-Fort Worth Metroplex

Talent Management at the largest hotel management firm

New York, New York, United States

Global HR & Engagement at Baseball (NA, LATAM, APAC)

New York, New York

• People Ops in a cybersecurity consultancy
• Provided strategic guidance and support to on-site and remote Revenue, Client Success, and Operations teams
• Implemented TriNet PEO end-to-end to expand benefits offerings and improve employee experience
• Designed hard and soft skills trainings for new hires, transfers, and first-time managers
• Headed payroll operations by partnering with Finance and Sales Operations to ensure accurate pay

New York, New York

• HR for an acquired tech firm (automotiveMastermind)
• Recruited Sales and Business Development candidates in partnership with Hiring Managers
• Built automated Excel dashboards measuring retention and time to fill rates for leadership
• Analyzed internal and market compensation data to support salary benchmarking and cyclical bonus reviews
• Executed onboarding and exit processes by liaising with insurance vendors and internal clients

Brooklyn, NY

• L&D in a nonprofit helping ex-felons find employment
• Trained 30 ex-felons in finance and digital skills to prepare for future employment
• Headed training program that drove a 95% retention rate, and a 19% increase in post-test evaluations of trainee knowledge
• Coached teams to effectively give detailed business pitches to program executives, by applying adult learning principles and methodology

New York, New York

• TA at New York's #1 hospital
• Coordinated 300 interviews between candidates and recruiters to close over 70 job requisitions
• Managed onboarding of 80 employees as the primary point of contact for all new hire inquiries
• Liaised directly with candidates and hiring managers to fill various senior management positions
• Executed background checks, medical appointments, and I9 verifications to ensure compliance

New York, New York

• Business management in an executive coaching firm
• Managed all client billing, business finances, and on-site operations in executive coaching practice
• Analyzed KPIs including client attrition and total monthly sessions through an Excel dashboard
• Engaged with high-profile clients while maintaining professionalism and confidentiality

New York, New York

• Marketing in a nonprofit preventing youth suicide
• Developed and presented a three-pronged marketing outreach plan to key stakeholders in the company
• Counseled client about potential partnerships and the distribution of media content
• Surveyed 25 university counselors nationwide to determine campaign’s reach and efficiency

New York, New York

• Marketing in a tech startup backed by Mark Cuban
• Increased sales leads by 250% before official launch of application to drive adoption process
• Spearheaded a marketing content campaign to effectively drive consumer engagement
• Engaged cold leads through direct social media marketing to develop product user base
• Conducted street marketing to increase brand awareness and loyalty

Master’S Degree

Bachelor'S Degree