Tom Chi Email & Phone Number

South San Francisco, California, United States

● Establish and execute a strategic Information Technology roadmap, annual plans and budgets to support Blade’s business, research and clinical operations.● Monitor/optimize/secure company’s IT resources: staff/office/lab computers and peripherals, data, applications, network, servers, email, print, wireless connectivity, mobile, conference room / video conferencing.● Maintain knowledge of current trends in cyber security and proactively implement security policies and protection to mitigate risk. Establish quarterly company wide cyber security training programs.● Provide business and research application support oversight, support vendor selection and contract negotiations, deliver implementation and integrations services.

San Francisco Bay Area

● Monitor/maintain/configure/secure 24x7 availability of company network, servers, cloud services, firewalls, ISP, VPN, email/archive, databases, storage, print, wireless, mobile and audio/video resources.● Design/implement/manage/administer overall systems and network architecture (Windows infrastructure, VMware virtualization, cloud/SaaS services, network switch/router/firewall/vpn/wireless systems, storage networks, internet/intranet, telephony and conferencing systems)● Design/implement/manage system wide security policies and procedures from perimeter/cloud systems to all endpoints. Manage internal security policies from firewalls services such as access rules, web filtering, intrusion prevention, application control, antivirus/antispam, DLP, to email policies related to enterprise configuration, compliance, retention, legal hold as well as management of data security with encryption and network segmentation. External solutions include SSO thru Okta, MFA thru Azure and O365 Advanced Threat Protection/Cloud security.● Manage collaboration/negotiations of vendors with in-house staff on new infrastructure/SasS project implementations.● Provide ongoing analysis and maintenance of all IT systems architecture/framework providing for disaster recovery and business continuity and attaining 99.9% up time.

San Francisco Bay Area

● Provide desktop support to ~150 user’s, maintain OS images and perform systems/application updates.● Administer/manage Active Directory, Windows Security/Group Policies, DNS/DHCP and Printer Services.● Survey/organize/maintain accurate inventory of technology hardware and software assets and diagrams of the network.● Administer/manage/develop company intranet (SharePoint) sites, workflows and document management solutions.● Manage system wide server/data backup schedules and tapes (CA ARCServe, DataSafe)● Manage telecommunication systems (POTS/Voicemail/VOIP/iOS/Android/Blackberry/Skype/WebEx).

San Francisco Bay Area

● Lead and managed a team of 15+ technicians in a company wide Active Directory migration project that encompassed over 2800 user's, 1800 pc’s at over 10 locations● Collaborated with Systems Administrators, Network Engineers, Management and Vendors/Consultants throughout the EHR project, troubleshooting issues related to software/hardware implementation, client-server configuration, network connectivity, group-policy and user authentication / resource permissions.● Review, delegate and troubleshoot HER related help-desk tickets and provide senior level technical support, servicing a wide range of users from Medical personnel to Executive Staff.● Provided training to all new Technicians on AD Migration Process and Hospital IT systems and integration processes.● Re-imaged and re-configured over 800+ new desktop and laptop computers

Greater Seattle Area

Greater Seattle Area

San Francisco Bay Area