Tom Chubb's Location
Southend-On-Sea, England, United Kingdom, United Kingdom
Tom Chubb's Contact Details
Tom Chubb work email
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About Tom Chubb
An accomplished, results driven leader with 20 years’ diverse experience in the data centre sector. Specialist in customer operations and service lifecycle management. Adept at implementing customer-centric, best practice frameworks with a proven track record of optimizing teams, programmes and processes to maximize customer satisfaction and achieve operational excellence.
Tom Chubb Work Experience Details
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Chief Operating OfficerPolar Sep 2024 - PresentLondon, Gb -
Founder / DirectorTechnology Operations Management Consulting Jul 2023 - PresentIndependent data centre consultant, supporting businesses build sustainable, scalable operations and service management strategies; supporting revenue growth, reducing costs and improving customer satisfaction.
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Snr. Director - Emea Service OperationsDigital Realty Apr 2020 - Jun 2023Austin, Tx, UsFunctional responsibility for design, implementation, customer success and 24 x 7 NOC; develop and the drive strategy for all service delivery teams and processes, across the full-service lifecycle.Direct line management of 25 EMEA staff, leading operational policy, governance and service delivery of strategic accounts. Matrix management responsibilities for ~250 people located across 100 buildings, 22 cities and 16 countries throughout EMEA.Measure performance against critical success factors and KPIs. Encourage and reward operational innovation and continual service improvement through defined internal programs and externally through NPS and CSAT.Manage 'red carpet' program which caters for all bespoke, non-standard contractual terms and operational deliverables from strategic & hyperscale accounts. Ensure contractual obligations are known, understood and measured throughout the full quote to cash cycle and appropriate reporting and communication is in place to facilitate customer engagements, including presenting status and decision recommendations to the executive team. -
Group Service Delivery DirectorInterxion May 2017 - Apr 2020Lead all aspects of service operations (people, process, system) integration, including recent M&A in Croatia, Greece, Kenya, Mozambique, South Africa, and Nigeria, including operational consistency and service readiness. Coach the local senior team on the benefits of service delivery management Program management of customer projects, within pre-commissioned and post commissioned data centres totalling ~200MW. Management of resource, escalations and strategic master planning
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Head Of Operations (Technology Solutions)Isg Jan 2015 - Apr 2017London, London, GbCreated and implemented a business plan to launch a technology business (ISGts) within a construction company. ISGts focused on ICT white space design and build including client / owners’ rep consultancy and a service catalogue for operational, managed services. This innovative new capability within ISG led to additional revenue generation from cross sell, internal BD and direct to customer selling. Founded an operational board to apply new business, operational and commercial governance to design, build and operate divisions. Managed pre-construction, design and delivery teams (~40 people) for hyperscale data centre customers with challenging, cost and quality expectations. Provided leadership to a program of large data centre and technology projects (>100MW) across Europe, integrating complex scope and schedule and with construction colleagues. -
Regional Data Centre ManagerBarclays Jul 2010 - Jan 2015London, GbAccountable for operating two strategic data centre locations totalling ~7MW of IT estate. Line management responsibility for 50 people across implementation, operations and matrix management of security and FM divisions. Under my leadership, I had operational and project control, risk management and delivery of all critical, planned and reactive works; achieved uptime of 99.999%. Accountable for regulatory audit and compliance, capital expenditure and operational P&L budget management and was an active stakeholder and executive contributor to portfolio strategy. Implemented new design, build, inventory, support, and service request processes across all of Barclays UK data centres. Promoted from single site data centre manager to regional manager, covering Barclays Retail and Capital locations. -
Data Centre Operations ManagerAccenture Mar 2009 - Jul 2010Dublin 2, IeManaged client data centre operations across 4 locations in the UK and remote pop sites across Europe running high density, critical business applications. KPI and performance management of suppliers, service and system integrators to ensure procurement, design, implementation and onward management of service was maintained. -
Data Centre ConsultantKeysource Jan 2007 - Jan 2009Gatwick, West Sussex, GbDeveloped strategy for a new consultancy division and managed all UK, North America and APAC customer engagements covering design, energy efficiency and operational effectiveness. Delivered a cost saving, operational excellence program across 10 locations in London, New York, Singapore, and Hong Kong to a major technology client. Instructed and coached mechanical and electrical consultants to lead M&E design based on end user / customer requirements. -
Datacentre ManagerYahoo 2001 - 2007Sydney, New South Wales, AuManaged a team of 8 in a 24 x 7 production data centre with a total IT inventory for 5MW. Leadership responsibility of all hardware adds, moves, changes & decoms including associated capacity and inventory management. Project managed a low voltage, horizontal cabling design and implementation, and a 300-rack data centre expansion. Improved ESG public relations with the implementation of a self-designed / engineered cold aisle corridor solution. Promoted from data centre technician (2001 – 2004) to data centre manager (2004 – 2007).
Tom Chubb Skills
Data Center
Infrastructure
Management
Strategy
It Service Management
Troubleshooting
Leadership
Information Technology
It Operations
Itil
Managed Services
Vendor Management
It Management
It Strategy
Infrastructure Management
Integration
Facilities Management
Servers
Incident Management
Tom Chubb Education Details
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City College SouthamptonInformation Technology
Frequently Asked Questions about Tom Chubb
What company does Tom Chubb work for?
Tom Chubb works for Polar
What is Tom Chubb's role at the current company?
Tom Chubb's current role is COO | Customer centric data centre leader.
What is Tom Chubb's email address?
Tom Chubb's email address is th****@****ays.com
What is Tom Chubb's direct phone number?
Tom Chubb's direct phone number is +4420724*****
What schools did Tom Chubb attend?
Tom Chubb attended City College Southampton.
What skills is Tom Chubb known for?
Tom Chubb has skills like Data Center, Infrastructure, Management, Strategy, It Service Management, Troubleshooting, Leadership, Information Technology, It Operations, Itil, Managed Services, Vendor Management.
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