Brand Engagement Manager
Current• Leading engagement strategies through CRM campaigns, trigger marketing and lifecycle marketing to drive user retention and growth.• Spearheading user acquisition efforts by developing and launching referral programmes, optimising product funnels and leveraging data-driven insights to refine marketing strategies and increase conversion rates across key touchpoints.• Cultivating brand loyalty and engagement by managing and nurturing a vibrant online community, fostering authentic connections through targeted content that boost brand affinity.• Scaling and overseeing a national ambassador programme to 80 team-members annually, driving campus activations, community initiatives, and content creation that aligns with brand values, while tracking performance metrics to continuously refine and enhance ambassador impact on brand awareness and engagement.