Tom Colbert Email & Phone Number

London

Close collaboration with the brand and marketing teams, to align visual merchandising strategies with overall brand objectives and messaging Managing the procurement of new product lines, conducting market research, sourcing suppliers and negotiating contractsMonitoring and evaluating sales performance, analysing trends and implementing strategies to optimise revenue and profitability Managing wholesale channels, cultivating relationships with key partners and optimising sales opportunities Collaborating with vendor partners to plan and execute impactful events, enhancing brand visibility Overseeing production process of in house products, ensuring smooth execution from initial concept to completion Implementing efficient logistics operations to ensure timely delivery of products to customers and strategic stock management and purchasing Delivering exceptional customer service, both online and in-store, ensuring a positive shopping experience

Sheffield, England, United Kingdom

Demonstrated expertise in promoting a diverse selection of craft beer products, including twelve rotational beer lines and varied fridge offeringsCollaborated with cross-functional teams to plan and execute events, leveraging brand partnerships and collaborations to create engaging experiences for customersCurated and managed The Eagle’s social media presence on platforms such as Facebook, Instagram and Twitter, effectively promoting offers, brand partnerships and collaborations to enhance brand visibility and engagementConducted comprehensive training sessions for new employees, ensuring their proficiency in cellar management and food handling to maintain high standards of quality and safety Fostered positive customer experiences through exceptional customer service, promptly addressing inquiries and providing assistanceSuccessfully managed cash handling and key holding responsibilities

Sheffield, England, United Kingdom

Oversaw the daily operations of the pub, ensuring smooth and efficient service delivery Managed a team of bartenders and support staff, providing guidance, training and performance feedback Maintained inventory levels and monitored stock to ensure an adequate supply of beverages, ingredients and bar supplies Created and implemented standard operating procedures to ensure consistent service quality, cleanliness and safety protocolsInteracted with customers, addressing inquiries, resolving issues and ensuring a positive customer experienceCollaborated with the management team to develop and execute promotions and marketing strategies to attract and retains customers

Sheffield, England, United Kingdom

Demonstrated strong organisational skills while overseeing shipment and fulfilment of online orders for a lifestyle brand, ensuring efficient and timely delivery to customersProficient in utilising e-commerce platforms such as Shopify, Magento and UPS, optimising order processing and tracking for streamlined operationsHandled customer service responsibilities including promptly responding to email queries and phone calls from prospective and existing clients, ensuring a positive brand experience Thrived in a fast-paced environment, effectively managing multiple responsibilities and adapting to changing demands, showcasing versatility and agility