Tom Cole Email & Phone Number

Cambridge, GB

London, GB

- Leading a large team of market research and analytics experts in the field of customer experience insight to drive positive change and customer centricity through BT Group- Developing and implementing the insight strategy not just for the Customer Experience Insight team but also the wider Group Insight Centre of Excellence- Drives standards for the.

London, GB

- Using actionable insight to set the long, medium and short term strategic direction of BT Group across all brands and products (Broadband, Mobile, TV, Sport)- Accountability for the BT Group Customer Experience NPS measurement competitor benchmarking programme across both the B2C and B2B markets, reporting to the wider business including CEO- Evaluating.

London, GB

Produce insightful, concise and actionable presentations and monthly management level customer insight reportsIntegrate customer satisfaction research, operational metrics, event based KPIs and commercial outcomes, providing a holistic understanding of the customer experienceDesign surveys that will provide the business with valuable actionable insights.

Nuremberg, Bavaria, DE

Working across a variety of accounts and quantitative projects, including those for global telecommunication network operators, mobile phone handset manufacturers and high street retailers. Key responsibilities include:Working on mix of both tracking and ad-hoc programmes, including event driven research, U&A, NPS as well as brand and advertising.

London, London, GB

Quantitative consultant working across different sectors including Technology, Financial & FMCG. Responsibilities include: Leading smaller projects and working with colleagues on larger projectsLiaising with clientsLiaising with fieldwork and data processing suppliersBuilding materials for workshops and other deliverables

London, CO

Client service research executive working on large multi-national research projects for a number of global financial organisations.Playing active role in the project management process of a research project.Assisting in the production of research reports for clients.Liasing with clients to assist achieving their business goals through research.

Hürth, DE

Month long internship, assisting on research projects with clients such as Orange and Post Office