Tom Conrad Email & Phone Number

Houston, Texas, Us

As the customer support portal product owner, Tom co-leads multiple work-streams required for portal evolution, extension, and sustainment. Tom is instrumental in the management of the product backlog and underlying user stories used in the on-going product evolution (I.E., portal integration with enterprise service management (ESM). Tom works closely with Schlumberger product line business leaders interested in leveraging the portal with their customer base (I.E., Surface, MI SWACO, Valves & Measurements). In this role, Tom also works closely with Schlumberger IT and Infosys for application sustainment (on-going maintenance, bug fixes, and continuous improvement).

Houston, Tx, Us

Tom led a greenfield project for the design, development, and deployment of a customer support portal. Working closely with executive leadership, key stakeholders, IT, and external technical service providers Tom successfully introduced Cameron’s first internet facing portal. Throughout the course of the project Tom performed typical project manager duties of the waterfall project methodology (portal version 1) and Agile project methodology (portal V2). In addition, Tom assumed ownership of the business process workflows and prioritization of underlying requirements. Concurrent with ongoing project responsibilities Tom received his Project Management Professional (PMP) certification, Certified ScrumMaster (CSM), and Certified Scrum Product Owner (CSPO).

Houston, Tx, Us

Cameron InternationalBusiness Process Lead2012 – PresentIn this role, Tom led engineering and manufacturing operations in the global SAP ECC deployment of standardized work process at the Cameron Drilling Systems division. He managed project related activities for 17 global manufacturing and services locations. Deliverables included gap identification and resolution, SAP security role mapping, training, manufacturing super user program, and data migration. Additionally, Tom led several get-ready projects ensuring a smooth transition from legacy processes to a global standard. A few get-ready projects were the creation of product classification libraries, consolidation of disparate engineering document vaults, deployment of a labor reporting and time & attendance, and plant maintenance.

Houston, Texas, Us

Tom led a team of technical experts providing CAD and CAM automation services, engineering desktop support, manufacturing engineering support, and training. In this role Tom was asked to consolidate shadow engineering IT groups into the corporate IT organization. In addition, he led a team in the selection process of a global Product Lifecycle Management (PLM) software suite. This effort resulted in Siemens PLM and NX as the standard and the deployment of Teamcenter.

Houston, Texas, Us

Tom managed the IT support activities for HCM talent management suite and payroll with a diverse team of functional process experts, IT technical resources, highly specialized consultants, and onshore / offshore outsourced resources. He also filled the role of solution architect. This was a time of significant transformation of HR processes and enabling technologies. The talent management suite was enabled with Taleo for recruitment, Successfactors for performance and Tivoli TIM/TAM for on-boarding. Ad hoc international payrolls were consolidated from over 85 countries for 57,000 employees with services provided by NothgateArinso. In addition, a mature core SAP HR module was re-implemented providing standardized work processes based on industry best practices. Lastly, SAP employee & manager self service capabilities were custom built and deployed based on Web Dynpro and Adobe Interactive Forms.

Houston, Texas, Us

Tom was hand-picked to establish a level 3 technical support team for global manufacturing. His team was responsible for the sustainment of SAP Production Planning & Scheduling and SAP Advanced Planning and Optimization (APO). In addition, the team provided technical services (configuration, ABAP, and data ETL) for an aggressive multi-year role out of SAP to all of Baker Hughes. The team operated within formal ITIL procedures and formal SLA targets, all of which was measured and reported out to all levels of the organization.

Houston, Texas, Us

Project Renaissance was the creation of global business processes enabled by SAP. Tom played key roles in the global design and realization of the standardized work processes in the areas of sales and distribution, pricing, manufacturing, and master data management. Through this effort, Tom gained a rich hands-on experience with SAP configuration, SAP data, and most importantly the people skills required to get things done.