Tom Cooke Email & Phone Number

Kidderminster, Gb

Kidderminster, Gb

Stratford-Upon-Avon, Warwickshire, United Kingdom

Birmingham, United Kingdom (With Travel)

Managing communications within the Commercial Banking Change Management area, to understand the client and colleague impacts and the wider scope of communications delivery for various projects within Commercial Banking Change.Closely working with the Project Manager to understand what is changing and what needs to be communicated and the best mechanism for the production and the delivery of said communications.

Birmingham, United Kingdom

Working within the Commercial Banking Internal Communications team, I manage the delivery of communications to the Commercial business within Lloyds Banking Group, focussing on Mid Markets.I've exemplary stakeholder management skills with a proven record of delivery. I am commended on my abilities to shape, guide and manage communications out to the business as a trusted advisor. I also engage in a range of other key activities including event management, end to end project management and resource planning. I also showcase my technical skills, utilising Live Meeting, Video Conferencing and online content development (via TeamSite and SharePoint). I'm also an expert in the Microsoft Office suite and Adobe Fireworks.Key Skills demonstrated:• Business partner to the Mid Markets segment – who are responsible for business customers with turnover of £25m-750m.• Coaching and management skills – including face to face and online training, knowledge sharing and best practice coaching.• All round expertise in writing, proofing and editing for the range of media available including online, newsletters and presentations.• Delivery of time critical / sensitive communications against tight deadlines and under pressure whilst maintaining accuracy.• Delivery of high profile work requests for Managing Director and Leadership Team – managing time and resource effectively.• Collaborate and work effectively with senior business partners / stakeholders to deliver large scale cross-Bank projects.• Build, maintain and leverage wide base of stakeholder relationships to achieve the personal, team and Group objectives.• Subject Matter Expert for SharePoint & TeamSite online pages – providing coaching to wider divisional contacts.• Subject Matter Expert for alternative communication approaches – Live Meeting / Video Conferencing / Face to Face.• MI management and data analysis (both statistical and anecdotal) to continually improve business effectiveness.

Birmingham, United Kingdom

Support and advise the effective operations of Group Change Management (GCM), ensuring that communications are in place and suitable for the diverse nature of the wider team and related Business Units.Key capabilities include: strategy development, Information Security, Management Information generation, operating environments and business objectives, excellent interpersonal and influencing skills, demonstration of ability to work to deadlines, whilst maintaining a high level of accuracy, self-motivation and good organisational skills together, extensive experience of Communications.

Assistant Manager within Banking Operations Communications Team.I'm responsible for communicating departmental and divisional messages, making sure all communication activity strategically aligns, whilst working in partnership with the business to shape and deliver their communication needs.I work closely with the Executive team to make sure we are producing the right content for the Banking Operations Director and his four Production Directors.I have a pedigree in creating innovative pieces of work and am able to communicate complex information in a simple yet engaging format.I have a high degree of experience in Interwoven TeamSite, Microsoft Sharepoint, Microsoft Office (Access, Excel, PowerPoint, Word), Adobe Photoshop and Fireworks.

Design, delivery & co-ordination of internal communications for the IT Service Delivery Director at Lloyds Banking Group.• Expertise and delivery of communications for the range of media available, including online, newsletters, posters.• Optimising said communications channels for audience and also exploring new and innovative ways to approach this.• Delivery of time critical and sensitive communications against tight timescales and under pressure.• Deliver ad-hoc, high profile work requests for Director and Leadership Team – managing time and resource effectively.• All round expertise in writing, proofing and editing – acting as guide and contact point for colleagues.• Stakeholder management and influencing to ensure that local communications adhere to Group strategy.• Manage plans for site visits and listening sessions for senior management, ensuring feedback is collated and presented back.• Management of own workflow and prioritisation of work – proactively identifying new opportunities.• Maintenance / innovative development of the SharePoint & TeamSite online pages.

My role is heavily weighted towards generating high quality communication pieces via various types of media for my wider team. I have gathered a lot of experience very quickly, working with a range of colleagues and professionals. I am proficient in the majority of MicroSoft applications and am currently self learning HTML and SharePoint in more detail to assist with this.I also undertake adhoc research & analysis of new innovations, topics and developments that relate to the Banking arena.• Deliver Innovation & Investment communications pieces in a rapid, coherent and compliant manner.• Utilise a range of mediums to ensure that key messages and news pieces make maximum audience impact.• Organisation and facilitation of monthly HoF team meetings.• Relationship management of key contacts to proactively develop comms role within Innovation & Investment.• Act as communications advisor and instigator for Innovation Market team.• Communicate Business Continuity, Change and Information Security training to Innovation & Investment community. • Management of own workflow and prioritisation of work.• Support both the Innovation & Research team and wider Innovation & Investment team in the development and creation of comms.• Deliver ad-hoc, high profile work requests for HoF and Delivery Leads – managing time and resource effectively.

I worked within the iLINE Staff Innovation / Suggestion Scheme within Lloyds TSB.Duties included the management and promotion of submissions. I also oversaw the successful integration of the C&G internal ideas scheme into LTSB and also helped front a pilot into expanding the iLINE offering to staff based within the Mumbai contact centre.

Public service and sales across a range of communications