Tom Crane Email & Phone Number

Bristol, England, United Kingdom

It is my role to provide for the needs and requirements of our clients during the running of their events at We The Curious. I function, along with the other stewards, as the primary point of contact, and ensure the event runs as smoothly as possible. I am responsible for ensuring events are set up and packed down safely and efficiently, and ensuring that the needs of the event do not clash with the needs of the rest of the museum's guests. The role requires excellent teamwork and time management, as events are often held close together, leaving little time for the necessary tasks involved with the packing down of one event and the preparing of the next. Customer service skills are essential, as the experience of both the event organiser and the event's attendees reflect on We The Curious as a whole.

Bristol, England, United Kingdom

It was my role to provide for the needs and requirements of our guests who have booked their events at the SSGB and represent the ship. This included everything from room set up to tech requirements to brief history talks. I was also required to balance the continued well-being of the ship as a historical artefact with the requirements of the guests. It was necessary to balance many factors in order to successfully execute an event in this way, and intimate knowledge of the site, expert task prioritisation and teamwork were essential. I was responsible for the health and safety of our guests as well as balancing their needs with those of the general public, which often required excellent customer service manner and compromise.

Bristol, England, United Kingdom

This role covered a wide range of customer service and practical responsibilities involved with the running of student accommodation buildings. I often worked alone and without support, so have had to develop good stress management, problem solving, and time management skills, as often several issues arose at once. It was also crucial to work as a team to resolve customer issues efficiently and effectively. I was also responsible for giving sales information, responding to bookings over the phone and conducting viewings highlighting the best the company had to offer. As the first point of contact for the residents of the building, a friendly manner and good customer service skills were essential.

Bristol, United Kingdom

It was my responsibility to answer calls from residents who were experiencing broadband issues, and attempt to resolve them. In this role I learnt to respond to complaints in a professional manner, as well as calmly and quickly assist customers to resolve their internet issues or respond to their queries. I was able to hone my communication skills, both written and verbal, during this role, as I had to respond helpfully and professionally to emails, phone calls and live chats.