Realtor with Keller Williams Realty- Developed relationships with clients to understand real estate needs and goals.- Expert knowledge of local real estate market trends to meet client needs. - Skilled contract negotiator to help buyers and sellers accomplish their goals. - Developed prospecting and marketing skills for showing and selling homes.

As a Solutions Engineer in the IT Practice Area, Tom worked with the Customer Solutions team to identify and evaluate IT solution opportunities for system integrations and custom software development and modifications. The development of these opportunities required a feasibility review to ensure the request was technically possible and could meet the customer's timeline. The consultative process benefited the client through guided solution pricing. Also, the consultation process provided the… Show more As a Solutions Engineer in the IT Practice Area, Tom worked with the Customer Solutions team to identify and evaluate IT solution opportunities for system integrations and custom software development and modifications. The development of these opportunities required a feasibility review to ensure the request was technically possible and could meet the customer's timeline. The consultative process benefited the client through guided solution pricing. Also, the consultation process provided the basis for building a customer's business case for internal funding requests and approvals. These reviews also provided high-level documentation of the solution before an investment of time was made for requirements documentation. The Transportation Business Analyst provided significant value to the IT solution process by accelerating the process and establishing technical credibility in the eyes of the customer early in the engagement. Show less

Using a consultative approach, Tom worked with UPS Enterprise Account managers to identify business solution opportunities for enterprise-level clients in the Automotive and Industrial sector. The outcome of these client discussions was a proposal to recommend the technology, engineering, supply chain, and process improvement solutions that would achieve strategic goals, drive shareholder value, increase sales and reduce costs for the client. Tom’s account base focused on the Automotive and… Show more Using a consultative approach, Tom worked with UPS Enterprise Account managers to identify business solution opportunities for enterprise-level clients in the Automotive and Industrial sector. The outcome of these client discussions was a proposal to recommend the technology, engineering, supply chain, and process improvement solutions that would achieve strategic goals, drive shareholder value, increase sales and reduce costs for the client. Tom’s account base focused on the Automotive and Industrial business sector, which provided the ability to focus on business and supply chain problems common to the Automotive and Industrial sector. Show less

Using a collaborative approach with Financial and Legal clients, and UPS Enterprise Account Managers, Tom led discussions with clients' management teams and decision-makers that identified business process improvement opportunities. These discussions provided the basis to develop a business proposal for technology, engineering, supply chain, and business process improvement solutions. These solutions optimized the client's supply chain, drove increased sales, improved accounting and business… Show more Using a collaborative approach with Financial and Legal clients, and UPS Enterprise Account Managers, Tom led discussions with clients' management teams and decision-makers that identified business process improvement opportunities. These discussions provided the basis to develop a business proposal for technology, engineering, supply chain, and business process improvement solutions. These solutions optimized the client's supply chain, drove increased sales, improved accounting and business processes, reduced costs, and enabled the client to achieve internal organization goals. Tom’s account base focused on large customers in the Professional Business sector. These customers consisted of Financial and Legal organizations and provided the opportunity to focus on challenges and business demands unique to customers with complex supply chains and distribution needs. Show less

Working with the largest and most complex district and strategic accounts alongside the District and Strategic Account Managers, Tom was able to assist UPS customers by identifying business process improvement needs. These customer meetings resulted in proposals recommending integrated technology solutions that streamline internal e-commerce business processes, increase sales, and reduce costs. Tom’s account base targeted large district and strategic UPS customers in the e-commerce business… Show more Working with the largest and most complex district and strategic accounts alongside the District and Strategic Account Managers, Tom was able to assist UPS customers by identifying business process improvement needs. These customer meetings resulted in proposals recommending integrated technology solutions that streamline internal e-commerce business processes, increase sales, and reduce costs. Tom’s account base targeted large district and strategic UPS customers in the e-commerce business sector, which were growing as their e-commerce business began to drive increased sales and expansion into new markets. This targeted customer approach provided the opportunity to focus on challenges and business requirements that faced customers building e-commerce distribution supply chains, reverse logistics operations, and developing customer service processes to support e-commerce growth. Show less

Working with the largest district accounts and a team approach with District and Strategic Account Managers, Tom assisted UPS customers by identifying potential technology, accounting, business process, and e-commerce business improvement opportunities. These client discussions resulted in proposals recommending integrated technology solutions designed to streamline internal business processes, increase e-commerce sales, and reduce costs. Tom’s account base focused on large district… Show more Working with the largest district accounts and a team approach with District and Strategic Account Managers, Tom assisted UPS customers by identifying potential technology, accounting, business process, and e-commerce business improvement opportunities. These client discussions resulted in proposals recommending integrated technology solutions designed to streamline internal business processes, increase e-commerce sales, and reduce costs. Tom’s account base focused on large district customers in the e-commerce business, providing the opportunity to focus on unique challenges and business requirements facing customers building e-commerce distribution networks, return operations, accounting, and customer service processes that are required to support e-commerce growth. Show less

As the District Customer Automation Manager, Tom's role was a customer-facing resource for Business Development to meet with customers, review, and analyze their current business processes. These customer reviews resulted in development of a proposal for technology solutions and business process improvements to provide more efficient processes to ship packages, track shipments, and process returns. Other business process improvements included solutions to automate tracking in customer service… Show more As the District Customer Automation Manager, Tom's role was a customer-facing resource for Business Development to meet with customers, review, and analyze their current business processes. These customer reviews resulted in development of a proposal for technology solutions and business process improvements to provide more efficient processes to ship packages, track shipments, and process returns. Other business process improvements included solutions to automate tracking in customer service and assist accounting to reconcile transportation bills more efficiently. Tom was responsible for scheduling meetings with customers to observe and discuss the processes for shipping, tracking, return processing, and bill reconciliation. These customer discussions provided the basis to develop a business proposal for change and calculate the impact the proposed solutions offered. Tom's solution proposal provided a compelling business case for implementing integrated solutions. The business case included projected annual productivity improvements, potential sales improvements, and cost savings for the client. The proposal typically offered project management assistance to the customer and UPS technical resources during planning and implementation. The customer base ranged from small businesses to medium sizes in various industries. Show less

Tom managed a team of UPS Technicians who provided support to external customers, which included offering assistance and support for custom integration needs with client shipping software. The team provided customer support for hardware or software failures and managed software upgrades and support for new integration requests and new implementations. The technicians provided assistance and support for custom integration needs with our UPS client for tracking and billing software as well… Show more Tom managed a team of UPS Technicians who provided support to external customers, which included offering assistance and support for custom integration needs with client shipping software. The team provided customer support for hardware or software failures and managed software upgrades and support for new integration requests and new implementations. The technicians provided assistance and support for custom integration needs with our UPS client for tracking and billing software as well. The UPS technician team provided customer support and proactively managed customer software upgrades. Show less

Tom managed a team of UPS Technology Support Technicians and was responsible for the support, maintenance, and upgrades of critical transportation systems in the Jacksonville Hub and surrounding distribution centers. Tom's team also provided project management and implementation support for the deployment of new servers and desktop systems. Provided support for Novell and Windows servers, desktops pcs, handheld scanners, monitors, and peripherals. Tom scheduled and managed the daily… Show more Tom managed a team of UPS Technology Support Technicians and was responsible for the support, maintenance, and upgrades of critical transportation systems in the Jacksonville Hub and surrounding distribution centers. Tom's team also provided project management and implementation support for the deployment of new servers and desktop systems. Provided support for Novell and Windows servers, desktops pcs, handheld scanners, monitors, and peripherals. Tom scheduled and managed the daily routines for technicians performing routine maintenance as well as urgent support requests that came in each day. Show less

Responsibilities were to ensure packages are delivered on time, securely to businesses, and residences in a professional manner. The delivery driver for UPS is a physically demanding position. It is a fast-paced, outdoor position that involved continual lifting, lowering, and carrying packages weighing up to 70lbs each. Tom provided excellent customer service and demonstrated professional driving skills daily. Met and exceeded performance standards.

Preloaders were responsible for unloading, sorting, scanning, and efficient, accurate loading of packages in the UPS Hub and UPS Delivery Centers. Processed packages efficiently for the loading and sorting operations Met or exceeded all performance standards. Worked in a physically-demanding and fast-paced production warehouse environment,