Leak Location, repair and preventionThrust moleingFusion weldingLandscaping

Assist with planning and attending London and Frankfurt International Bookfairs.Run scheduled monthly reports and when required ad hoc reports to assist the sales teams with achieving their targets.Regularly updating sales materials to unsure the sales team have the most upto date information to assist with their roles.Assist with planning, preparation and attending both UK and European sales team conferences throughout the year.Dealing with daily customer or sales queries quickly and efficiently to offer the best level of services to all parties and resolving any issues that may arise.

Address and action any special sale requirements as requested by the client.Liaise with the Ops teams to ensure an accurate and efficient turn around of any work that needs to be completed.Manage client and customer exceptions in relation to the order/work that is being carried out.To ensure completed customer and client satisfaction on a day to day basis.Actively manage several mail boxes and ensure all other work not VAS related is completed in line expectations.Resolve any customer grievances and provide solutions accordingly

Reporting to the General Manager for overall quality of service in the centreEnsuring that KPIs (Financial, Operational & Brand) are metHighly organised with budgeting skills and a can-do attitudeManaging sales performance and sales teams on a day to day basis to hit targetsSchedule and plan monthly outreach events for lead generationMeet and exceed monthly income and member targetsDeveloping a swim school proposal that will increase time available and income generated from swim school.Responsible for replying to customer comments via a number of mediums and resolving any issues they may have to ensure future use of the centre.Helped develop and implement a Health and Safety package at the centre.

Implemented an Aqua Aerobics Class. Carrying out the sale process from initial enquiries through to closing sales for both new members and centre renewals.The employing and dismissing of employees and following disciplinary procedures for staff.Dealing with gym maintenance, cleanliness and advertisingResponsible with staff rotas Reporting on the yearly usage of the centre across all the sports facilities the college has.

As a lifeguard my role was to supervise the pool and take action when required to prevent an incident or in response so an incident.Taking on and resolving any customer issuesHelping the younger and newer members of the staffLifeguard during various shifts ranging from early mornings, to late evenings and busy weekends