Making property investment more accessible. Empowering investors by providing strategic property services.

Admin Director and Lead Vocalist for a function band called The Sonics. We offer entertainment for events such as weddings, parties and corporate functions up and down the country. Our genres include; funk, soul, disco, pop, rock and indie.

Responsible for establishing contact with old prospects, creating leads by developing rapport and reintroducing the company to clients, transitioning them to face to face meeting opportunities with our Managing Director. During this time, I was enrolled on to FIT’s invaluable training course, the CPD accredited Ultimate Customer Service Training Program (UCSTP) where I honed my communication and customer service skills further, understanding the fine details that ensure for an outstanding… Show more Responsible for establishing contact with old prospects, creating leads by developing rapport and reintroducing the company to clients, transitioning them to face to face meeting opportunities with our Managing Director. During this time, I was enrolled on to FIT’s invaluable training course, the CPD accredited Ultimate Customer Service Training Program (UCSTP) where I honed my communication and customer service skills further, understanding the fine details that ensure for an outstanding customer experience. Show less

Working from home, taking incoming enquiries for new and existing customers, to review their most appropriate options for their new or next lease vehicle. In addition, I managed the stand at corporate functions hosted by The Entrepreneurs Circle, where I would have an opportunity to meet prospective clients face to face, whether they be new clients seeking some additional information or advice, or existing clients that I had been speaking to on the phone.

The Sales Account Manager role involved taking enquiries from new and existing customers, helping them to make a choice regarding their next vehicle purchase and closing the sale. Excellent communication skills; high quality customer service; rapport and relationship building were essential in this role and I was able to capitalise and further develop the attributes I had learnt in previous jobs, to consistently generate high sales figures month after month.

Duties in this role included briefing telephone representatives on daily campaigns; inducting and training new staff; client reporting; compliant script building; conducting staff 1:1's; call listening & QA assessment; scenario training; conducting interviews and being integral in the company's recruitment process. During a large recruitment drive, I helped develop an official company training manual, which was integral to the new starter induction process and took on a brand new team of 12… Show more Duties in this role included briefing telephone representatives on daily campaigns; inducting and training new staff; client reporting; compliant script building; conducting staff 1:1's; call listening & QA assessment; scenario training; conducting interviews and being integral in the company's recruitment process. During a large recruitment drive, I helped develop an official company training manual, which was integral to the new starter induction process and took on a brand new team of 12 agents, which I had sole responsibility for. Show less

Duties were centred around making outbound calls on behalf of mainly large IT companies, obtaining authorisation to share up-to-date whitepaper reports with our contacts. Excellent telecommunication skills, direct style pitching, call quality control and rapport building were essential attributes to me becoming successful in this role, leading to my promotion to Team Leader after substantial company growth.

Responsible for the training, managing and sign-off of all new recruits into the Contact Centre. As Team Manager, I was responsible for conducting morning team meetings, campaign briefs, supervising teams in the absence of a Team Leader, resource planning and scheduling. I attended team forum meetings, where discussions with the Site Operations Manager were held regarding areas of the department that could be improved. I also carried out a range of QA activities, including call listening, 1 to… Show more Responsible for the training, managing and sign-off of all new recruits into the Contact Centre. As Team Manager, I was responsible for conducting morning team meetings, campaign briefs, supervising teams in the absence of a Team Leader, resource planning and scheduling. I attended team forum meetings, where discussions with the Site Operations Manager were held regarding areas of the department that could be improved. I also carried out a range of QA activities, including call listening, 1 to 1 & group training sessions; remote monitoring and team building exercises. Show less

My initial role was Contact Centre Executive within the Sky Protect department. The main responsibility of this role was making outbound calls to Sky customers, in order to promote Sky's official insurance plan and closing sales. I very quickly became the top sales performer across my department, often hitting over 200% to target and winning multiple 'Agent of the Month' awards throughout my year in this position.