Senior living and care navigation and advisory.

• Hired on as Sales Director for a new development resulting in 35 pre-leased Sales and established protocols and procedures specific to market demands• Produced 170+ new Sales to date• Recognized as the Top Sales Producer and ‘Heavy Hitter’ for the Desert/Mountain Region• Upheld an individual 5-Star Rating for Customer Satisfaction on post-tour surveys including Best of Senior Living Award by SeniorAdvisor.com.

• Sales role to external prospective residents and community outreach efforts.• Individually and with support of team members, produced 68 Sales of 103 total sales since November 2016.• Accomplished record community occupancy rate to date (96%) at Balfour Riverfront Park• Guide prospective residents and families through the logistical and emotional challenges that come along with significant change.• Work to understand individual circumstances to better identify opportunities for continued independence and support within a community setting.• Ensure maximization of new revenue with immediate financial possession of apartment homes prior to physical occupancy along with analysis of Sales Zone Time Metrics to ensure continued sales effectiveness.

Four Seasons Hotels & Resorts | December 2008 to June 2016 Resort Assistant Manager – October 2012 to June 2016• Leadership position in managing Front Office operations for a high-level luxury resort property• Grew highly profitable upsell revenue by 585% by utilizing negotiation, financial reasoning, real-time cost-benefit analysis, and observational tactics.• Reached and maintained company financial and operational goals, including monitoring budget and labor. • Developed, fostered, and maintained strong professional and personal client relationships.• Created win/win situations for the resort and clients that led to resort leading Medallia scores.• Trained and experienced in handling medical emergencies and personnel.Task-Force – Closure Seasons of 2013 & 2014• During hotel closures, selected to assist Palo Alto and Philadelphia properties during management transitions. • Rapid integration into operation management during high volume periods.Night Manager – January 2012 to October 2012• Led and managed hotel operations in all outlets. • Responsibilities included daily audit of all financial transactions and setting up all daily operating systems and programs.• Demonstrated decisive decision making skills as sole manager on property.• Pioneered implementation of new night audit procedures with adaptation of updated labor efficiency standards.MIT / Front Desk Agent – December 2008 to January 2012• Hired as Manager In Training in Rooms Division.• Promoted to Front of House operations dealing directly with guests on a daily basis.• Responsibilities included checking guests in and out, proper accounting by manually checking guest folios for accuracy, and ensuring quality of guest experience.• Experienced in handling daily operational challenges and problem solving.

Experience all the fun of the Curtis Denver. The lobby features striking contemporary furnishings in a retro palette complete with a Five & Dime Store which is a playful prelude to your stay. Savor a warm cookie when you check-in. The entertainment begins as you step off the elevator onto one of 13 pop culture-themed floors. The Curtis rekindles your happy-go-lucky memories tucked into this stunning hotel. Tickle your funny bone with cartoons playing in the lobby.Sharp, stylish, contemporary – the Guest Rooms deliver convenience and comfort. Enjoy pampering guestroom amenities and up-to-date necessities like flat screen televisions, iPod speaker systems and complimentary wireless high-speed internet access. Upgrade to a Suite for more space and Denver skyline or stunning mountain views.Savor global comfort food at The Corner Office restaurant. Relax with a martini at the bar. Work out in the fully equipped fitness center equipment.

The Original Hick'ry Pit Restaurant is the longest operating in the Diablo Valley. The staff, chefs and cooks have spent most of their careers at The Hick'ry pit with some boasting 30 years. Many are like extended families with the customers and greet each other on a first name basis. It is the hub for contractors, developers, real estate people, attorneys, business persons, police and fire crews along with health care providers in addition to the local families and those travelers on I-680 that make it a regular "Pit" stop.The Original Hick'ry Pit has been an integral part of the Walnut Creek story. And generations of Hick'ry Pit customers have made the Original Hick'ry Pit story a success. It is your story too — whole families, as many as three generations have made Hick'ry Pit memories part of their family's fun memories and great history.