Tom Cuff Email and Phone Number
Tom Cuff's Location
Baltimore, Maryland, United States, United States
Tom Cuff's Contact Details
Tom Cuff work email
- Valid
- Valid
Tom Cuff personal email
n/a
Tom Cuff phone numbers
About Tom Cuff
Experienced hospitality and customer service professional with a demonstrated history of working in the travel and IT industry. Skilled in Account Management, Sales, Pricing Strategy, Yield Management, pre-opening, and Tourism. Strong professional with a Bachelor of Science (B.S.) focused in Marketing from Clemson University - College of Business and Behavioral Science.
Tom Cuff's Current Company Details
Tom Cuff Work Experience Details
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Director Of Revenue ManagementMarriott International Feb 2022 - PresentBethesda, Md, Us
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Director Of Revenue ManagementMarriott International Sep 2020 - Feb 2022Bethesda, Md, Us
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Revenue Management Operations Leader / Group Strategy LeaderMarriott International Sep 2018 - Sep 2020Bethesda, Md, Us-Exceeded 2019 revenue budget by 2.6-4.9%; grew 2019 market share by 1.4-2.3% for non-renovation hotels-Engage with internal and external stakeholders to attain buy-in and agreement for $120M multi-hotel room & catering budgets and business plans-Leverage internal & external market data to create new strategies and influence top-line revenue and market share; assess results to identify strategy wins and opportunities for future improvement-Lead annual rooms & catering budget process for Baltimore cluster; participate in presenting budget and business plans to hotel owners and executives-Create synergies by aligning expectations between Marriott and hotel owners to facilitate positive change-Responsible for leading a team of 4 managers across 4 Full-Service hotels representing 3 brands in the Baltimore cluster (city center & airport)-Partner with industry professionals to optimize citywide convention demand for City of Baltimore-Cultivate affiliations with OTAs to grow market share with targeted promotions and offers
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Director Of Revenue Strategy & Account ManagementKalibri Labs, Llc Mar 2018 - Aug 2018Potomac, Maryland, Us-Built Salesforce CRM platform to measure Kalibri customer engagement with and pilot program-Directly engage with customers and incorporate feedback with Google Analytics data to track customer successes and identity opportunities for platform improvement-Provide recommendations to company executives on system enhancements and expansion of product offerings to grow client base and increase revenue -
Senior Customer Advocacy ManagerOracle Apr 2017 - Mar 2018Austin, Texas, Us-Liaison between Oracle/MICROS and customer Corporate IT & Support teams-Proactively identify opportunities to reduce backlog of Service Requests by 29% in 6 months through collaboration between Oracle/MICROS Support and customer Corporate teams-Produce and deliver monthly analytics and reporting with strategies for improving response time to senior leadership and customer executives-Develop improvements for internal invoice processing, allowing for faster and accurate payments to increase customer satisfaction -
Area Director Of Revenue ManagementKimpton Hotels & Restaurants Nov 2015 - Apr 2017San Francisco, Ca, Us-Shifted revenue and market strategy for 2 city center hotels, resulting in a 6% increase in average daily rates-Created Digital Marketing plan with new packages and website merchandising-Lead room revenue forecast and generate risk assessments focused on historical performance and demand drivers-Reviewed financial performance scorecard and market trends with owners; recommend new strategies to drive market share results -
Director Of Revenue Management - Loews Madison HotelLoews Hotels Apr 2014 - Nov 2015New York, New York, Us-Drove top-line room revenue 5.6% and market share 6.4%-Lead hotel property reservations and revenue management departments-Managed relationships with third party vendors to grow revenue by 29% with targeted marketing campaigns-Developed hotel forecast and annual budget for regional and Executive HQ teams; achieved 0.8% forecast accuracy variance for 2014 and 2.1% for 2015 -
Senior Manager, Revenue ManagementMarriott International Nov 2012 - Mar 2014Bethesda, Md, Us-Monitored market changes and competitive set rates to identify key demand dates; room revenue for 2013 was up 2.5% to budget and up 5-8+% YOY-Built and implemented standardized reports to measure YOY production trends identifying segmentation performance opportunities-Strengthened data integrity through collaboration with internal departments to optimize revenue reporting-Developed pricing strategy for pre-opening Courtyard & Residence Inn LA LIVE, incorporating into existing strategy for LA LIVE hotels
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Inventory Manager - Washington Dc Revenue ManagementMarriott International Oct 2010 - Nov 2012Bethesda, Md, Us-Maximized revenue potential through yield management to drive top-line hotel room revenue-Analyzed room renovation displacement scenarios, identifying options for least revenue impact-Calculated fiscal period projections and annual budgets; analyzed current rooms and rate segmentation and reviewed forecast based on current and historical performance
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Global Account Manager - Business TravelMarriott International Aug 2009 - Oct 2010Bethesda, Md, Us-Managed Business Transient segment for 15 accounts; exceeded revenue goals by 20% for 2009 and 2010-Increased Marriott market share by 5% in 2010-Utilized credit card spend data to analyze market share; proposed new hotel options to customers to drive revenue and travel program compliance
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Manager, Pricing & Account ServicesMarriott International Jun 2007 - Aug 2009Bethesda, Md, Us-Priced 50 accounts; manage account load process with 5 internal departments-Created “Centralized Pricing Process Guide” training document-Represented Marriott on the Global Business Travel Association (GBTA) Hotel Committee; collaborated with hotel industry experts to standardize hotel RFP process
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Analyst, Pricing & Account ServicesMarriott International Nov 2003 - Jun 2007Bethesda, Md, Us-Managed user inquiries; responded within 24 hours to approximately 500+ emails/week-Facilitated central rate loading process for 75 accounts-Created Extended Stay Pricing Strategy for Residence Inn and TownePlace Suites hotels
Tom Cuff Skills
Hotels
Revenue Analysis
Pricing
Hospitality Management
Hotel Management
Hospitality
Yield Management
Hospitality Industry
Meeting Planning
Food And Beverage
Tourism
Resorts
Event Management
Budgets
Front Office
Pre Opening
Tom Cuff Education Details
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Wilbur O. And Ann Powers College Of Business At Clemson UniversityMarketing
Frequently Asked Questions about Tom Cuff
What company does Tom Cuff work for?
Tom Cuff works for Marriott International
What is Tom Cuff's role at the current company?
Tom Cuff's current role is Director of Revenue Management at Marriott International.
What is Tom Cuff's email address?
Tom Cuff's email address is to****@****ott.com
What is Tom Cuff's direct phone number?
Tom Cuff's direct phone number is +130163*****
What schools did Tom Cuff attend?
Tom Cuff attended Wilbur O. And Ann Powers College Of Business At Clemson University.
What skills is Tom Cuff known for?
Tom Cuff has skills like Hotels, Revenue Analysis, Pricing, Hospitality Management, Hotel Management, Hospitality, Yield Management, Hospitality Industry, Meeting Planning, Food And Beverage, Tourism, Resorts.
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