• Develop and leverage detailed analysis on Chase Direct Auto products via report and dashboard building; convert key data into actionable insights for executive management and stakeholders. • Optimize capacity models for operations and determine and recommend optimal resource allocation for cross-functional teams while balancing operational needs and financial constraints. • Conduct monthly business reviews with operations leaders to analyze performance, identify areas of opportunity, drive operational efficiencies, eliminate redundancies, and advise ongoing strategy. • Perform ad hoc analysis and reporting for key partner stakeholders; liaise with direct and indirect partners as the single point of contact for cross-business communication. • Carefully evaluate all products and marketing campaigns by developing and producing in-depth analysis for central decision makers to maximize profitability.

• Spearheaded critical performance management initiatives comprising internal and external processes. • Compiled and enhanced targeted analysis on marketing and business development programs to ensure optimal returns on investments.• Completed in-depth analysis on all third-party business partnerships.

• Conceptualized, sampled and developed custom reports in collaboration with internal customers.• Liaised with MIS to streamline requirements gathering, business definition translations, an thorough data mapping. • Efficiently gathered and organized report requirements from requestors; researched and reconciled data discrepancies, and command report development and status updates through final delivery.• Led seamless reporting transitions to integrate with new Loan Origination System; drove system audits to ensure reports accurately and fully capture new data elements with superior functionality. • Analyzed trends and monitor performance to recommend solutions to senior management.• Partnered with finance, marketing, pricing and other LOB groups to propel growth and provide cohesive vision and direction for shared objectives.• Meticulously reconciled monthly Mortgage Banking Vendor expenses and forecasted future monthly spends, rates, and frequencies.• Strategically developed and implemented vendor management annual spend utilizing $150M budget. • Spearheaded transition to Mortgage Express System by coordinating reporting and data needs among cross-functional teams.

• Closely monitored all mortgage applications to ensure strict adherence to pricing protocols and regulatory compliance. • Informed Mortgage Bankers of critical pricing discrepancies due to loan structural changes • Analyzed legal documentation and notified processors of all necessary documentation required for adherence to all applicable laws and procedures

• Fostered a culture of operational excellence by collaborating with internal customers and related operations groups to ensure data accuracy.• Provide world-class customer service and maintain a trusted point of contact with customers; streamlined all correspondence between customer and internal and external sources.• Accurately and efficiently process and underwrite Home Equity applications, vendor work, and income documentation required for decisioning applications.