Tom Cusack Email & Phone Number

Memphis Tn, Wfh Remote Greensboro Nc

Seattle, Washington, United States - Wfh Greensboro Nc

Super excited to lead a team of rock star professionals working for a fast paced and thriving start-up. If you have unutilized space, are looking for short or long term space or are simply experiencing disruptions in your supply chain, ping me on Linked-In and let's see what Flexe can do for you.- Establishing tools and processes to assist Flexe in expanding to meet our remarkable growth- Driving change through business analytics to enable scalable decision making and to help plot the company direction

Reviewing and improving the current global Capture Team processes in order to establish a more efficient and effective organization. Engaging with cross-functional management teams and customers to better determine how ModusLink global Capture Team approach and strategy will maximize client value. Working towards a best in class organization needed to meet and achieve company’s aggressive growth goals.• Revamping global Capture Team deal qualification processes aimed to improve new business win percentage• Assisting with improving CRM usage, procedures and tools to ensure more controlled and repeatable sales engagement process• Responsible for developing compelling win strategies and value propositions to better position ModusLink in the RFP process• Engaged with cross-functional teams to improve the quality and timeliness of all ModusLink proposal outputs

Virtual - Us Region

Had a cup of coffee at Syncreon where I was brought in to help stabilize the on-boarding organization. Responsibilities included working with local and regional management teams to assess current on-boarding organizational structure and processes.• Worked with Sales and Implementation management teams to improve communication channels and interactions required for a more smooth transition of business• Engaged with customers to better understand opportunities for organizational improvement• Established more robust project management methodologies and tools needed to enhance customer on-boarding experience

Columbia Md - Wfh In Greensboro Nc

Brought on board by the new CEO to establish and grow an end to end Sales Operations organization to facilitate the anticipated growth plans of the company. Responsible for hiring and training new team and developing the processes, tools and controls needed to create a sustainable and repeatable sales engagement process.•Experienced leader who has instilled needed process discipline and controls•Appointed by the CEO to serve as central owner and approver of all company pricing strategies required to both accelerate revenue generation and improve company profit margin•Implemented a CRM system and associated financial tools and reports that provide C level management the data and visibility required to properly execute the company’s strategic growth plan

High Point, Nc

Developed and led the successful execution of all requests for business proposals. Managed sales and operation professionals in establishing strategic solutions for prospective clients. Key responsibility was the development of process controls to ensure that consistency and discipline were adhered to throughout the entire sales process.•Thought leader that established key controls that are driving a more controlled sales pursuit process•Change agent that ensured company value proposition was properly understood internally and positioned externally•Responsible for developing holistic supply chain solutions that properly articulated the intelligent application of IT and operational solutions to eliminated or automated process steps, resulting in reduced supply chain cost

Waltham, Ma

Leader of a team of 14 in global pricing organization focused on driving profitability through global pricing tool development, process design, and strategic planning. Drive accelerated sales pipeline and sustainable growth though value-based pricing approach and Vested Outsourcing.•Championed innovative Value-Based pricing initiative which massively changed company culture and pricing strategy leading to improved close rates and profitability. •Deployed best-in-class pricing process with existing strategic accounts and with new clients in Asia, EMEA, and Americas markets.

Waltham Ma

Promoted into expanded role following successful development of sales support organization and associated suite of processes and controls. Led team of 24 comprised of solutions engineering, client services, proposal coordinators, CRM reporting, and global pricing. •Built foundations for Sales Support function; defined and clarified department role and hired, staffed, and trained division that greatly streamlined sales process and grew sales pipeline.•Enhanced alignment of expectations and goals between ModusLink and existing and prospective clients through complex pricing initiative.•Streamlined business into a single-service organization to provide clients with comprehensive assortment of supply chain design service offerings.

Waltham, Ma

Built sales and new business pipeline through design and development of robust tools, processes, and organizational alignment. Managed global team of high performing cross-functional professionals to accelerate implementation of new business opportunities. Served as a central point of contact for clients; resolved all issues related to on-boarding.•Developed on-boarding suite of tools that reduced costs of on-boarding new business and accelerated the revenue collection cycle; implementation was leveraged across multiple on-boarding opportunities in multiple geographic regions.•Established and managed fully functioning global organizational team that successfully implemented new business on schedule while maintaining high client satisfaction levels.

Waltham, Ma

Managed 2nd largest ModusLink account with annual revenues more than $100M; full P&L oversight. Led cross-functional Global Account Team to drive overall account responsibility for business solutions operating in 7 facilities in 4 countries across all three regions. Ensured that global best practices are identified and leveraged across all solution centers in order to provide an optimized supply chain solution. Oversaw hardware outsourcing from Asia and served as primary interface for all contract and price negotiations. •Attained double-digit productivity savings through global sourcing strategy and operational improvements. •Increased account growth through a coordinated effort to drive organic growth and penetration of additional lines of business within client portfolio. •Successfully managed migration of supply chain from overseas factories into ModusLink operational centers via the establishment of a regional pack-out supply chain model.•Selected as provisional VP of Strategic Accounts for management of top 16 ModusLink clients, collectively constituting for more the 75% of company’s $1B in revenue.

Raleigh, Nc

Drove account strategy impacting all clients across two solution centers with full P&L oversight. Headed cross-functional group of professionals as well as entire Business Management Team to enhance business model and improve efficiencies. Steered development and use of tools and processes which included a score-card tool for mapping external expectations with internal performance. •Led an increase in profitability through the development of advanced pricing models. •Improved financial and operational visibility for supply chain model solutions by engineering and implementing advanced forecasting tools.

Raleigh-Durham, North Carolina Area

Positioned to manage supply chain for largest client in US region. Steered both cross-functional and cross-solution center team to manage client business in three Solution Centers. Developed strategic plans and collaborated with client in assessing future supply chain needs.•Developed best-in-class Team of professionals that drove innovation into the organization that was later leveraged across the balance of the entire account base.•Established a pay-for-performance gain sharing model that improved client satisfaction and enhanced internal profitability targets. •Instrumental in expanding internal operational footprint to solve client’s logistics challenges.

Raleigh-Durham, North Carolina Area

Oversaw direct to consumer fulfillment operations for $100M division of international Supply Chain Management Company. Served as a liaison between the internal operation’s organization for a large telecommunications client• Implemented new systems that measurably improved efficiency and profitability.• Enabled more accurate and timely information for both internal and external customers through designed and rollout of programs and processes.